Valentin Del Valle
Chicago
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
General Manager
Mullen's Bar & Grill
02.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Driver
McLane Food Service Distribution
06.2021 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
General Manager
18 West
07.2019 - 03.2021
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
General Manager
Tilted Kilt Pub & Eatery
11.2018 - 07.2019
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
General Manager
Revel Bar Chicago
03.2015 - 10.2018
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
General Manager
Mullen's Bar & Grill
08.2012 - 02.2015
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
General Manager
Morrison Roadhouse
03.2004 - 08.2012
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
Kelvyn Park
Chicago, IL06.1996
Skills
- Quality Management
- Schedule Management
- Business Administration
- Vendor Sourcing
- Expense Control
- Customer Relationship Management
- Workflow Planning
- Loss Prevention
- Staff Supervision
- Leadership and Team Building
- Guest Satisfaction
- Attention to Detail
Languages
Spanish
Full Professional
Timeline
General Manager
Mullen's Bar & Grill
02.2022 - Current
Driver
McLane Food Service Distribution
06.2021 - Current
General Manager
18 West
07.2019 - 03.2021
General Manager
Tilted Kilt Pub & Eatery
11.2018 - 07.2019
General Manager
Revel Bar Chicago
03.2015 - 10.2018
General Manager
Mullen's Bar & Grill
08.2012 - 02.2015
General Manager
Morrison Roadhouse
03.2004 - 08.2012
High School Diploma -
Kelvyn Park
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