Valencia Burnette
Chicago
Summary
Motivated with 6 years of work experience and a proven knowledge of customer service, customer satisfaction, and sales administration. A dependable employee seeking opportunity to expand skills and contribute to team success.
Overview
6
6
years of professional experience
Work History
Server
Summit Bar and Grill
2023.08 - 2024.05
- Executed above satisfactory customer service, maintained accuracy of orders, and ensured customer satisfaction by efficiently delivering orders and resolving complaints.
- Processed and served approximately 300 orders daily with 98% accuracy, generating $10,000 in monthly revenue by exceeding goals by 10%.
- Managed customer transactions quickly and efficiently with minimal errors in accordance with restaurant policies.
Desk Clerk
Mayflower
2021.08 - 2023.02
- Provided high quality service to students, staff, family members, and office leader to ensure satisfactory experience within the University of Iowa by applying clerical and organizational skills.
- Labeled, processed into computer system, and retrieved packages on demand according to directions set leading to a 99% satisfactory rate amongst tenants.
- Operated the fire alarm station and began the necessary calls to the fire department, school safety, and housing coordinators.
Stock Assistant
Michaels Craft Store
2021.10 - 2022.05
- Multitasked by assorting various supplies to specific areas by systematizing products for a more efficient and visually pleasing arrangement for consumers.
- Assisted consumers with questions varying from location of supplies to craft suggestions.
- When needed, managed payment by cash, check, credit cards, vouchers, or automatic debits
Cashier
Jewel Osco
2019.10 - 2020.08
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Assisted customers by providing information and resolving their complaints with professionalism.
- Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Bakery Clerk
Webers Bakery
2018.08 - 2019.03
- Maintained customer satisfaction, quickly resolving issues and offering proficient assistance, increasing customer satisfaction scores by 10% and increased repeat business by 15%.
- Directed and coordinated bakery deliveries in accordance with different factors such as the baking department, delivery department, and customer demand.
- Avoided spoilage in baked goods and supplies through proper and frequent rotation.
Education
Bachelor of Health Studies -
University of Iowa
Iowa City, IA05.2024
Skills
- Knowledge of Word Perfect/Spreadsheets and Office
- Speak Basic Mandarin
- Upper Intermediate Spanish
- Type 60 WPM
Timeline
Server
Summit Bar and Grill
2023.08 - 2024.05
Stock Assistant
Michaels Craft Store
2021.10 - 2022.05
Desk Clerk
Mayflower
2021.08 - 2023.02
Cashier
Jewel Osco
2019.10 - 2020.08
Bakery Clerk
Webers Bakery
2018.08 - 2019.03
Bachelor of Health Studies -
University of Iowa
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