Summary
Overview
Work History
Education
Skills
Timeline
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Valencia Burnette

Chicago

Summary

Motivated with 6 years of work experience and a proven knowledge of customer service, customer satisfaction, and sales administration. A dependable employee seeking opportunity to expand skills and contribute to team success.

Overview

6
6
years of professional experience

Work History

Server

Summit Bar and Grill
08.2023 - 05.2024
  • Executed above satisfactory customer service, maintained accuracy of orders, and ensured customer satisfaction by efficiently delivering orders and resolving complaints.
  • Processed and served approximately 300 orders daily with 98% accuracy, generating $10,000 in monthly revenue by exceeding goals by 10%.
  • Managed customer transactions quickly and efficiently with minimal errors in accordance with restaurant policies.

Desk Clerk

Mayflower
08.2021 - 02.2023
  • Provided high quality service to students, staff, family members, and office leader to ensure satisfactory experience within the University of Iowa by applying clerical and organizational skills.
  • Labeled, processed into computer system, and retrieved packages on demand according to directions set leading to a 99% satisfactory rate amongst tenants.
  • Operated the fire alarm station and began the necessary calls to the fire department, school safety, and housing coordinators.

Stock Assistant

Michaels Craft Store
10.2021 - 05.2022
  • Multitasked by assorting various supplies to specific areas by systematizing products for a more efficient and visually pleasing arrangement for consumers.
  • Assisted consumers with questions varying from location of supplies to craft suggestions.
  • When needed, managed payment by cash, check, credit cards, vouchers, or automatic debits

Cashier

Jewel Osco
10.2019 - 08.2020
  • Received payment by cash, check, credit cards, vouchers, or automatic debits.
  • Assisted customers by providing information and resolving their complaints with professionalism.
  • Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Bakery Clerk

Webers Bakery
08.2018 - 03.2019
  • Maintained customer satisfaction, quickly resolving issues and offering proficient assistance, increasing customer satisfaction scores by 10% and increased repeat business by 15%.
  • Directed and coordinated bakery deliveries in accordance with different factors such as the baking department, delivery department, and customer demand.
  • Avoided spoilage in baked goods and supplies through proper and frequent rotation.

Education

Bachelor of Health Studies -

University of Iowa
Iowa City, IA
05.2024

Skills

  • Knowledge of Word Perfect/Spreadsheets and Office
  • Speak Basic Mandarin
  • Upper Intermediate Spanish
  • Type 60 WPM

Timeline

Server

Summit Bar and Grill
08.2023 - 05.2024

Stock Assistant

Michaels Craft Store
10.2021 - 05.2022

Desk Clerk

Mayflower
08.2021 - 02.2023

Cashier

Jewel Osco
10.2019 - 08.2020

Bakery Clerk

Webers Bakery
08.2018 - 03.2019

Bachelor of Health Studies -

University of Iowa

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Valencia Burnette