Valarie Whitehead
Oak Brook
Summary
A highly motivated, confident individual with exceptional multitasking capabilities and able to work in a target driven, busy work environment. I'm hardworking individual with excellent attendance and punctuality records. Who works well alone or apart of a team. Can communicate effectively with people from diverse background and would be an asset to any employer who respects loyalty and responsibility. Keen to find a challenging position within an ambitious employer where I will be able to continue to increase my work experience and develop my abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Optometric Technician
LensCrafters
01.2021 - Current
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Ensured timely delivery of eyewear products by coordinating with optical laboratories and tracking orders closely.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- 24/48/72 hour confirmation calls
- Making charts for returning and new patients, to ensure doctors know the health and concerns of the patient they'll be seeing.
Front Desk Receptionist
Massage Envy
03.2019 - 04.2020
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Team Lead
Coldstone
04.2016 - 06.2017
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Ensured all ice cream lovers were well taken care of, in a timely fashion
- Made ice cream
- Decorated cakes
- Cash handling
- Keeping the store clean and organized
Education
Associate of Science - Nursing
Triton College
River Grove, IL12.2026
High School Diploma -
Riverside Brookfield
Brookfield, IL05.2017
Skills
- Patient Engagement
- Active Listening
- Medical History Collection
- Patient Care Technician (PCT)
- Retail Sales
- Fast multitasking
- Cash handling
- Leadership
- Creativity
Accomplishments
Real estate licenses, Eye lash certification and CPR certified
Certification
CPR
Timeline
Optometric Technician
LensCrafters
01.2021 - Current
Front Desk Receptionist
Massage Envy
03.2019 - 04.2020
Team Lead
Coldstone
04.2016 - 06.2017
Associate of Science - Nursing
Triton College
High School Diploma -
Riverside Brookfield
CPR
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