Summary
Overview
Work History
Education
Skills
Timeline
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Vail Hallmann

Chicago,IL

Summary

Talented Manager considered to be a knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating projects, and the implementation of a multifaceted training program.

Overview

13
13
years of professional experience

Work History

Field Training Manager- Leadership & Development

Puttshack
08.2022 - Current
  • Enhanced associate performance by developing and implementing comprehensive (NVO) field training programs.
  • Streamlined onboarding process for new managers, ensuring smooth transition into their roles.
  • Established strong relationships to align training initiatives with rapid growth goals.
  • Developed hourly associates for future growth into management opportunities.
  • Implemented innovative training methods and tools that facilitated better understanding of hospitality.
  • Mentored team members to enhance their instructional capabilities and contribute positively towards business impact.
  • Participated in opening 13 new venues contributing to operations, training, and development.
  • Selected, developed, and organized a team of field trainers to deliver engaging content to new hire associates.
  • Developed and executed learning material to expand in rapidly evolving learning platform.

Food and Beverage Department Head

Puttshack
08.2021 - 08.2022
  • Opened Puttshack-Oakbrook as Department Head; hire and train associates.
  • Managed associates schedules
  • Oversaw ordering and inventory controls of beverage/bar program.
  • Orchestrated positive guest experiences by overseeing food and beverage operations.
  • Maintained highest standards of bar program.
  • Implemented Fourth to record LBW ordering and inventory data.
  • Integrated event scheduling and staffing with sales team to boost business profits.
  • Managed day-to-day operations within budgeted guidelines.

General Manager/Consultant

Surf's Up-Oakbrook Mall
07.2020 - 03.2021
  • Involved in business finances and back-end purchases including POS software, security, uniforms, and kitchen equipment.
  • Established restaurant appearance, decor, and social media accounts.
  • Optimized menu to meet demographic trends.
  • Purchased food and cultivated strong vendor relationships for new franchise opening.
  • Created spreadsheets for inventory, training, and food cost.

Manager

True Food Kitchen
10.2019 - 03.2020
  • Cross-trained associates and managers to maximize team performance.
  • On boarded new employees, including training, and new hire documentation.
  • Recruited, hired, directed, and scheduled staff of 50+ for high volume new store opening.
  • Team collaboration to maximize guest satisfaction, simplified procedures to meet bottom-line sales expectations.
  • Greeted and encouraged honest feedback from guests to improve operational procedures.
  • Established and created training programs to enhance employee knowledge of best practices of food/beverage, and steps of service.

Trainer, Bartender

True Food Kitchen
10.2016 - 10.2019
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected sales trends and demands.
  • Operated efficiently in high-volume setting to prepare and serve hundreds of drinks per hour.
  • Monitored progression and service throughout training process of all new hires.
  • Managed bar area, including cocktail implementation, on line ordering, inventory, health department compliance and guest return rate.

Trainer, Bartender

Alton's Kitchen And Cocktail's
09.2014 - 09.2016
  • Eliminated process gaps by implementing new methods of standardized training.
  • Managed bar area, including wine inventory, and strong guest relationships.
  • Made product recommendations to customers based on preference, food and wine pairings and specials.

Trainer

North Italia Restaurant
05.2011 - 08.2014
  • Identified and proactively solved internal problems related to employee turnover by revamping training approaches with upper management.
  • Trained new hired top talent including management.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction or training.

Academic Advisor

University Of Phoenix, Central Administration
10.2010 - 04.2011
  • Conducted academic advisement sessions for students on reoccurring basis to maintain educational progression.
  • Provided counseling and support to students struggling with grades and life balance.
  • Presented students with resources to promote academic progress and empowered students to take responsibility for academic success.
  • Assisted students with initial adjustment to university life.
  • Interpreted institution policies and requirements for degree completion.

Education

Practitioner - Certified Life Coach

Southwest Institute of Healing Arts
Tempe, AZ

Bachelor of Arts - Family And Consumer Sciences

Eastern Illinois University
Charleston, IL

Skills

  • Training & Development experience with modern coaching techniques
  • Microlearning approach with bursts of content
  • Proficiency with Microsoft (Word, Excel, PowerPoint)
  • Skilled in Kahoot, Smartsheet, LMS
  • Strong verbal, written and public communication skills
  • Thrive in high volume experience
  • Foster positive relationships with a diversity mindset
  • Sharp business intelligence with an influence in learning and development solutions to drive change

Timeline

Field Training Manager- Leadership & Development

Puttshack
08.2022 - Current

Food and Beverage Department Head

Puttshack
08.2021 - 08.2022

General Manager/Consultant

Surf's Up-Oakbrook Mall
07.2020 - 03.2021

Manager

True Food Kitchen
10.2019 - 03.2020

Trainer, Bartender

True Food Kitchen
10.2016 - 10.2019

Trainer, Bartender

Alton's Kitchen And Cocktail's
09.2014 - 09.2016

Trainer

North Italia Restaurant
05.2011 - 08.2014

Academic Advisor

University Of Phoenix, Central Administration
10.2010 - 04.2011

Practitioner - Certified Life Coach

Southwest Institute of Healing Arts

Bachelor of Arts - Family And Consumer Sciences

Eastern Illinois University

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Vail Hallmann