Urmi Thakkar
Carol Stream
Summary
Results-driven Automation Test Engineer with a proven track record at Infosys Pvt Ltd, excelling in automated testing and continuous integration. Leveraged critical thinking to optimize test frameworks, enhancing execution speed. Recognized for mentoring junior testers and fostering team development, ensuring high-quality deliverables and exceptional client satisfaction.
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
6
6
years of professional experience
Work History
Automation Test Engineer
Infosys Pvt Ltd
12.2020 - 02.2025
- Developed and executed automated test scripts using Selenium WebDriver to enhance testing efficiency.
- Collaborated with development teams to identify, document, and resolve software defects through thorough testing processes.
- Implemented continuous integration practices utilizing Jenkins to streamline testing workflows and improve deployment cycles.
- Analyzed test results and provided detailed reports, ensuring high-quality deliverables aligned with project specifications.
- Conducted regular code reviews and maintained documentation of testing protocols to support knowledge sharing among team members.
- Mentored junior testers in automation best practices, fostering skill development and enhancing team productivity.
- Optimized existing test frameworks, resulting in improved execution speed and reduced resource consumption during tests.
- Engaged in Agile methodologies, participating in sprint planning meetings to align testing efforts with project timelines and deliverables.
- Increased software reliability, performing thorough regression tests to ensure seamless performance after updates.
Teaching Faculty Member
Dhirubhai Ambani Knowledge City
01.2019 - 10.2019
- Supported curriculum development and instructional planning for diverse learning environments.
- Assisted in organizing and managing classroom activities to enhance student engagement.
- Assisted students with inquiries and resolved issues efficiently.
- Managed students' accounts and updated information accurately.
- Trained new faculty on customer service protocols and procedures.
- Resolved student's complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced student's satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor's of Computer Applications - Computer Engineering
Shri Chimanbhai Patel Institute of Computer Applications
India06-2020
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Client relations
- Customer satisfaction measurement
- Follow-up skills
- Call management
- Scheduling
- Product knowledge
- Team development
- Order processing
- Administrative support
- Staff training
- De-escalation techniques
- Technical support
- Building rapport
- Quality control
- Customer education
- Product and service solutions
- Product sales
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Automation Test Engineer
Infosys Pvt Ltd
12.2020 - 02.2025
Teaching Faculty Member
Dhirubhai Ambani Knowledge City
01.2019 - 10.2019
Bachelor's of Computer Applications - Computer Engineering
Shri Chimanbhai Patel Institute of Computer Applications
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