Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Unie Brinckly

Chicago,IL

Summary

Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable Branch Manager in training with strong ability in branch operation.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Branch Manager Trainee

Help At Home
04.2023 - Current
  • Maintained friendly and professional interactions.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Enter referrals and assign to care supervisor
  • Monitor Qaltrix, TTP portal, Power BI, Holds, New Master list, System recon report.
  • Reviewed and audit clients files to enhance and monitor compliance with requirement and identified different contracts.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Resolved various issues impacting payroll.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

HOME HEALTH CARE SUPERVIOSOR

HELP AT HOME
12.2017 - 04.2023
  • Managed multiples clients' cases, records and maintains accurate documentation of client's condition and overall service
  • Served as commutation link between Care Coordinator and client by conveying, documenting, and reporting problems, changes, observation, and other essential information
  • Assigned, removed, and substituted home attendants on individual case basic
  • Provides direct training, monitors performance assigned to home care aides who provide and support patients with personal care to ensure quality service
  • Prepares and submits routine departmental reports as required
  • Appropriately handles client complaints and problems and resolve disputes between clients and employees
  • Maintains positive working relationships with clients, home care aides, referral sources, team leads, managers and branch managers
  • Ensures compliance with local, state, and federal laws as well as with company policies and procedures
  • Consolidating time-sheet information and entering data into payroll databases, calculating paycheck amounts and Processing wage garnishments
  • Performs other job-related duties as assigned.

Caregiver/ homemaker

Healthcare Plus
06.2017 - 11.2017
  • Care for two different clients on rotating schedule
  • Assist client in and out bathtub and administer oral medications under doctor's order or direction of nurse
  • Followed care plan home regulation and ensure safety practices were consistently implemented.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Packer

FFR
04.2015 - 06.2017
  • Mark and label containers
  • Measure, weight and count products and materials
  • Examine and inspect containers, materials, and products to assure that packing specification are met
  • Assemble, line, and pad cartons, crates and containers using hand tools
  • Sea containers using tap, fasteners, nails, and hand tools
  • Unloaded, picked, staged and load products for shipping.
  • Collaborated with team members to achieve daily goals and meet company objectives
  • Completed daily orders with expert picking and packing of shipments

Caregiver

New Age Elder care
09.2016 - 05.2017
  • Assist the assigned residents in daily life activities including feeding and hygiene management accompany the elderly and take them to walks
  • Prepare and serve meals based on dietary requirements
  • Administer advised medications as per the physician's chart
  • Carried out prescribed housekeeping tasks including cleaning, mopping, dusting, and taking out trash regularly provided light maintenance services at the facility and changed the linens and carried out laundry as required.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Waitress/cashier

DYNAMIC AFRICAN RESTAURANT
08.2012 - 01.2015
  • In charge of daily functions of the restaurant which varies from providing customer service, taking orders, writing checks and bills
  • Also, responsible of accepting payments from customers and give change and receipts
  • Hostess by answering phones to take customer orders, and by greeting seating and thanking customer
  • Escort customer to their tables
  • Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items
  • Performed kitchen maintenance for private facility
  • Performed dishwasher duties
  • Prepared variety of foods according to customers' orders or supervisors' instructions.
  • Worked flexible schedule and extra shifts to meet business needs.

Team Member

After School Programs Inc
09.2008 - 05.2012
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
  • Built and maintained working relationships with peers and upper management
  • Looked for ways to go above and beyond job requirements
  • Worked hard to learn required tasks quickly to maximize performance
  • Upheld high standards of productivity and quality in operations
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

Statistic Analyzer, •School, Team member

After School Matters Inc
10.2008 - 01.2009
  • Worked in different groups under different coursed to learn about photography, and sports
  • Statistic Analyzer: Researching high school citywide
  • Comparing graduation rate and comparing dropout rates
  • Using computer for various application, such as database management
  • Answer telephones and give information to callers, take massages and transfer calls to appropriate individuals
  • Create, maintain, and enter information into databases
  • Review done by others to check for correct spelling and grammar, ensure that company format policies are followed and recommend revisions.
  • Contributed to team success by completing jobs quickly and accurately.

Education

High School Diploma -

Theodore Roosevelt High School
Chicago, IL
06.2012

Certification -

Computer Training Institute
Chicago, IL
07.2014

Degree - Business Administration And Management

DeVry University
Chicago, IL
05.2024

Skills

  • Excellent time management
  • Computer knowledge, strong organizational skills
  • Sharp problem solver, active listening skills
  • Energetic work attitude, reliable, adaptive team player, punctual and committed to customers
  • Meticulous attention to detail
  • Revenue Enhancement
  • Multitasking Abilities
  • Excellent Work Ethic
  • Client Relationship Management
  • Staff Management
  • Build Customer Relationships
  • Team Supervision
  • Operations Management

Languages

French
English
Spanish

Timeline

Branch Manager Trainee

Help At Home
04.2023 - Current

HOME HEALTH CARE SUPERVIOSOR

HELP AT HOME
12.2017 - 04.2023

Caregiver/ homemaker

Healthcare Plus
06.2017 - 11.2017

Caregiver

New Age Elder care
09.2016 - 05.2017

Packer

FFR
04.2015 - 06.2017

Waitress/cashier

DYNAMIC AFRICAN RESTAURANT
08.2012 - 01.2015

Statistic Analyzer, •School, Team member

After School Matters Inc
10.2008 - 01.2009

Team Member

After School Programs Inc
09.2008 - 05.2012

High School Diploma -

Theodore Roosevelt High School

Certification -

Computer Training Institute

Degree - Business Administration And Management

DeVry University

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Unie Brinckly