Umar Khalid
Skokie
Summary
Experienced in managing high-volume routes with a strong focus on safety and customer satisfaction. Proficient in real-time app-based dispatching and optimizing delivery schedules, ensuring timely and efficient service. Demonstrates professionalism and effective communication with customers and dispatch teams.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Spark Driver
07.2025 - Current
- Coordinated high-volume routes, emphasizing safety, fuel efficiency, and maintaining high customer satisfaction ratings.
- Executed grocery and retail deliveries using personal vehicle or approved van, ensuring timely and accurate service.
- Adhered to app protocols for order pickup, temperature management, and punctual drop-off to enhance customer experience.
- Verified order contents, maintained delivery quality standards, and resolved any on-site issues professionally.
Delivery Driver
Grubhub Driver
07.2025 - Current
- Executed contactless and in-person handoffs, achieving high customer ratings and consistent on-time performance.
- Delivered restaurant orders promptly using GPS navigation and Grubhub's driver app.
- Maintained food quality and temperature during transport, delivering orders with clear communication to customers.
- Streamlined multi-order routes to improve efficiency and reduce wait times.
Van Delivery Driver
Home Depot
04.2024 - 02.2026
- Performed expedited van deliveries of tools, equipment, and building materials to residential and commercial customers.
- Conducted pre-trip vehicle inspections, secured loads, and followed all DOT and company safety protocols.
- Provided professional customer service at each stop, including assistance with unloading and confirming order accuracy.
- Used delivery apps and scanning systems to track shipments and update real-time status.
Van Delivery Driver
Amazon Van Delivery Driver - Accuswift Logistics
06.2021 - 12.2023
- Delivered packages efficiently on assigned routes, adhering to safety and company standards.
- Secured packages during transport and ensured excellent service at each stop, fostering customer satisfaction.
- Trained new drivers on delivery procedures and customer service, enhancing team readiness.
Manager
Mcdonalds
02.2019 - 04.2021
- Manage food quality, cleanliness, appearance, and sanitation.
- Resolved customer complaints by addressing issues promptly and providing effective solutions, enhancing customer satisfaction.
- Delegated tasks to ensure the cleanliness and safety of the restaurant for staff and guests.
- Assign crew member positions accordingly.
- Assisted in managing inventory and ordering of care department supplies and equipment to ensure availability and efficiency.
- Counted and categorized food waste to identify reduction opportunities, supporting sustainability efforts.
- Monitor the balance due and send daily statements online.
- Write checks to the franchise wisely before the daily profit is closed.
Sales
Macy's
01.2018 - 09.2019
- Demonstrated strong selling skills, integrity, and customer service, leading to increased customer satisfaction.
- Recommended and located merchandise based on customer needs to enhance shopping experience.
- Communicated merchandise requirements and issues to store manager to ensure inventory aligned with customer demand.
Education
University of The People
Pasadena, CA11-2024
High School Diploma -
Niles North High School
Skokie, IL05-2018
Some College (No Degree) -
Oakton Community College
SkokieSkills
- Safe and timely van delivery operations
- Excellent customer service
- Route navigation
- Order scanning
- Accurate package handling
- Vehicle inspection
- Maintenance checks
- Secure loading/unloading
- Real-time app-based dispatching
- Delivery status updates
- Efficient time management
- Multi-stop routes
- Expedited deliveries
- Strong communication
- Professionalism with customers
- Professionalism with dispatch
Accomplishments
HIPAA certificate, 2021
Hobbies and Interests
Amazon Sales
Volunteer Experience
Tutor, Northtown Chicago Public Library, 2016
Timeline
Delivery Driver
Spark Driver
07.2025 - Current
Delivery Driver
Grubhub Driver
07.2025 - Current
Van Delivery Driver
Home Depot
04.2024 - 02.2026
Van Delivery Driver
Amazon Van Delivery Driver - Accuswift Logistics
06.2021 - 12.2023
Manager
Mcdonalds
02.2019 - 04.2021
Sales
Macy's
01.2018 - 09.2019
University of The People
High School Diploma -
Niles North High School
Some College (No Degree) -
Oakton Community College