Ulyana Melnyk
Chicago
Summary
Highly skilled in customer service with valuable experience as a server, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Front-of-House Server & Manager
Sunrise Breakfast and Lunch
Chicago
03.2023 - Current
- Managed inventory levels of dining supplies, placed orders, and ensured proper stock control to maintain smooth operations.
- Oversaw the cleanliness and safety of the dining area, ensuring compliance with all health and safety regulations.
- Delivered exceptional customer service by taking orders, serving meals, and ensuring overall guest satisfaction.
- Maintained comprehensive knowledge of the menu, including daily specials, to effectively respond to customer inquiries.
- Processed cash and credit card transactions with accuracy and efficiency.
- Collaborated closely with kitchen and management teams to ensure seamless service and high-quality guest experiences.
- Assisted with cleaning and resetting tables, ensuring a welcoming environment for incoming guests.
Human Resources Specialist
Illinois National Guard
Chicago
01.2024 - 11.2024
- Ensured timely execution of over 1,300 soldier awards by collaborating across chain of command from Company Commander to Brigade Colonel.
- Oversaw quality control and processing of submitted awards as Awards Team Non-Commissioned Officer In Charge within Brigade Essential Personnel Services section.
- Implemented daily task plans for EPS team to enhance efficiency and organization in awards management.
- Transformed over two years of digital award records from prior deployments into a comprehensive historical database.
- Assisted in assembling promotion packets for more than 200 soldiers within the Brigade.
- Provided HR services for a large group of soldiers, ensuring accurate documentation and responsive care.
Kitchen Staff Member/Assistant Manager
Lolas Coney Island
Chicago
07.2021 - 03.2023
- Cooked and prepared food to order, ensuring quality and accuracy in every dish.
- Restocked kitchen supplies and ingredients and ordered produce from food service stores.
- Assisted in managing kitchen operations and overseeing food safety standards.
- Represented the restaurant at events such as Hot Dog Fest and Burger Fest in Chicago.
- Coordinated with staff to ensure smooth operations during peak hours and events.
- Participated in receiving deliveries and organizing supplies in storage areas.
- Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
Cashier and Front House Manager
Lola’s Coney Island
Chicago
08.2019 - 02.2021
- Managed daily operations of the front of the restaurant, including customer service, order-taking, and cash handling.
- Ensured all restaurant supplies were restocked and ready for service.
- Worked closely with kitchen staff to ensure timely order preparation and delivery.
- Trained and supervised new employees, fostering a positive team environment.
- Coordinated and prepared employee schedules.
Education
Some College (No Degree) - Communications
University of Illinois At Chicago
Chicago, ILSome College (No Degree) - Liberal Arts
Saint Xavier University
Chicago, ILSkills
- Management
- Client relations
- POS systems
- Collaboration and team building
- Strong Attention to Detail
Timeline
Human Resources Specialist
Illinois National Guard
01.2024 - 11.2024
Front-of-House Server & Manager
Sunrise Breakfast and Lunch
03.2023 - Current
Kitchen Staff Member/Assistant Manager
Lolas Coney Island
07.2021 - 03.2023
Cashier and Front House Manager
Lola’s Coney Island
08.2019 - 02.2021
Some College (No Degree) - Communications
University of Illinois At Chicago
Some College (No Degree) - Liberal Arts
Saint Xavier University