Ulises Gomez
Chicago
Summary
Dynamic professional with extensive experience in customer service and a proven track record of enhancing operational efficiency in fast-paced environments. Expertise in effective communication and multitasking ensures maintenance of high service standards while fostering a collaborative team atmosphere. Committed to upholding cleanliness, efficiency, and safety, with strong adaptability to evolving operational needs. Recognized for reliability and a steadfast focus on delivering exceptional results that elevate customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin'
05.2024 - 03.2025
- Prepared coffee, beverages, and food orders quickly and accurately during peak hours
- Handled cash register and drive-thru operations, ensuring efficient customer flow
- Maintained store cleanliness and restocked supplies to support team performance
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Implemented strategies to enhance speed of service during peak hours while maintaining quality.
Sales Associate
H&M Hennes & Mauritz
05.2023 - 10.2023
- Delivered exceptional customer service, enhancing overall shopping experience and driving repeat business.
- Collaborated with team members to optimize operational efficiency during peak sales periods and events.
- Trained new associates on store procedures, promoting consistent adherence to company policies and practices.
- Participated in team meetings, offering suggestions for improving store performance and customer engagement strategies.
Cashier
McDonald's
02.2021 - 04.2023
- Operated point-of-sale systems efficiently, handling cash transactions accurately.
- Maintained cleanliness and organization of workstations for optimal efficiency.
- Assisted in training new crew members on operational procedures and best practices.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor's Degree - Teaching Of History
University of Illinois at Chicago
05.2027
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Cash handling
- Attention to detail
- Customer engagement
- Interactive communication skills
- Flexible schedule
Certification
Certification: Certified in Food Handling
SKILLS & LANGUAGES, MISC
Languages: English (Native); Spanish (Native with State Seal Of Biliteracy Certification)
Interests
- Local advocacy and community organizing
- Community cleanups and neighborhood improvement
- Advocacy and social justice campaigns
- Music appreciation
- Photography and photo editing
- Historical exploration and learning about local history
Timeline
Crew Member
Dunkin'
05.2024 - 03.2025
Sales Associate
H&M Hennes & Mauritz
05.2023 - 10.2023
Cashier
McDonald's
02.2021 - 04.2023
Bachelor's Degree - Teaching Of History
University of Illinois at Chicago