Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ula Lewinski

Urbana

Summary

Dynamic and reliable professional with extensive experience in customer service and food safety at Montrose Market. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in cash register operation and maintaining cleanliness, consistently contributing to a positive and organized work environment. Adaptable team player dedicated to achieving operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bakery Worker

Montrose Market
07.2025 - Current
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Listened to customer needs and desires to identify and recommend optimal products.

Receptionist

Bromley Hall
01.2025 - 05.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced visitor experience by providing detailed information and assistance as needed.

Cashier

Chipotle Grill
01.2024 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier

Chipotle
11.2021 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Concessions Worker

River Trails Pool District
05.2021 - 08.2021
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Maintained clean, organized workspace according to operational standards.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Collaborated with team members to ensure smooth operations during high-traffic events.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
  • Worked with team to provide stellar service during busy periods and meet customer demands.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.

Swim Instructor

River Trails Pool District
05.2021 - 08.2021
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.

Education

Undecided

University of Illinois At Urbana-Champaign
Champaign, IL

John Hersey High School
Arlington Heights, IL
05.2024

Skills

  • Food safety
  • Packaging products
  • Cleaning duties
  • Allergen awareness
  • Workplace safety
  • Customer service
  • Flexible schedule
  • Punctual and reliable
  • Team collaboration
  • Cash register operation
  • Performance improvement
  • Customer needs assessment
  • Hospitality service expertise
  • Customer transactions
  • Stocking and shelving
  • Sales transactions
  • Customer satisfaction
  • Customer inquiries
  • Relationship building
  • Friendly and outgoing
  • Cleaning and sanitizing
  • Organization
  • Reliable and responsible
  • Creative thinking
  • Adaptable and flexible
  • Customer assistance
  • Strong communication and interpersonal skills
  • Positive customer engagement

Certification

Seal of Biliteracy in Polish

B1 Certificate in Polish

Languages

Polish
Native or Bilingual

Timeline

Bakery Worker

Montrose Market
07.2025 - Current

Receptionist

Bromley Hall
01.2025 - 05.2025

Cashier

Chipotle Grill
01.2024 - 08.2024

Cashier

Chipotle
11.2021 - 07.2023

Concessions Worker

River Trails Pool District
05.2021 - 08.2021

Swim Instructor

River Trails Pool District
05.2021 - 08.2021

Undecided

University of Illinois At Urbana-Champaign

John Hersey High School

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Ula Lewinski