Ucarie Wilson
Chicago Heights
Summary
Organized manager with 25 years of General Management experience. Knowledge of recruiting new staff, handling customer complaints and creating positive team moral.
Overview
33
33
years of professional experience
Work History
Transaction Processing Specialist
JPMorgan Chase
Chicago
2021.12 - Current
- Maintained a high level of confidentiality when dealing with sensitive customer information.
- Researched complex transactions to ensure proper processing.
- Identified opportunities for improving existing processes and procedures related to transaction processing.
General Manager
Mcdonalds
Chicago
1992.11 - 2021.12
- Encouraged, trained and disciplined employees to maximize performance.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed 3 internal candidates for general management promotion opportunities.
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
- Oversaw 60 staff by training, mentoring.
- Managed scheduling for 60 employees to ensure optimal productivity.
- Motivated and led team members to work together to achieve targets.
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
- Designed sales and service strategies to improve revenue and retention.
Education
Food Handlers License -
Safedining
01.2018
Skills
- Sales team development
- Trend forecasting
- Performance improvements
- Cross-functional team management
- Supervision and training
- Safety protocol
- Staff supervision
- Customer relationship management
- Training and coaching
- Leadership and team building
- Sound judgment
- Inventory control
- Recruiting and Hiring
- Safety assurance
- Inventory management
- Staff training
- Profit and loss accountability
- Communication skills
- Employee scheduling
- Customer experiences
Accomplishments
- Won Ray Kroc Award.
- Outstanding Store Manager Award
Timeline
Transaction Processing Specialist
JPMorgan Chase
2021.12 - Current
General Manager
Mcdonalds
1992.11 - 2021.12
Food Handlers License -
Safedining