Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Ubaid Taiyab

Glendale Heights

Summary

Experienced Helpdesk Technician with expertise in user support, hardware/software issue resolution, and network connectivity troubleshooting. Proficient in Windows environments, ticketing systems, and remote desktop tools. Committed to delivering exceptional support services to minimize downtime for optimal productivity.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IT Support Technician

Tekage Solutions
10.2023 - 07.2024
  • Provided Tier 1 and Tier 2 technical support for over 200 users in a hybrid Windows environment.
  • Resolved hardware, software, and network-related tickets using ServiceNow.
  • Managed user accounts in Active Directory, including password resets and group policy changes.
  • Troubleshot VPN, printer, and Microsoft Office application issues via remote desktop tools.
  • Documented common issues and contributed to the internal knowledge base to streamline support.

Helpdesk Intern

Elastic Cloud Advisory, Inc
02.2023 - 09.2023
  • Assisted in daily IT support tasks including installing software updates and basic network troubleshooting.
  • Responded to support tickets for login issues, file sharing problems, and hardware malfunctions.
  • Configured new employee laptops and ensured secure setup of user environments.
  • Monitored helpdesk queue and prioritized tasks based on urgency.

Education

A.A.S. - Computer Information Technology

College Of Dupage
12-2025

GED - undefined

College Of Dupage
12.2018

Skills

  • Troubleshooting and diagnostics

  • Security protocols

  • Application support

  • Wireless networking

  • Virtualization technologies

  • Hardware installation

  • Mobile device management

  • Software deployment

  • Help desk support

  • Network administration

  • Network diagnostics

  • Network configuration

Certification

AZ-900, CCNA

Languages

Hindi
Native or Bilingual
Urdu
Native or Bilingual
English
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

IT Support Technician

Tekage Solutions
10.2023 - 07.2024

Helpdesk Intern

Elastic Cloud Advisory, Inc
02.2023 - 09.2023

GED - undefined

College Of Dupage

A.A.S. - Computer Information Technology

College Of Dupage
Ubaid Taiyab