Tywan Isom
Chicago
Summary
Dynamic Front Desk Supervisor at Hyatt with a proven track record in customer service excellence, achieving the highest guest satisfaction ratings. Skilled in Opera Cloud and team management, I consistently drive upsells and enhance guest experiences through effective communication and organizational prowess.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor
Hyatt
Chicago
02.2025 - Current
- Ranked number 1 in customer service check-ins and elite member check-ins for multiple consecutive months
- Achieved 5000 in upsells in less than 7 months of starting
- Secured highest monthly enrollments in property history since start date
- Leveraged Opera Cloud to enhance operational efficiency in hotel management.
- Monitored and delegated duties to team members during shifts to maintain smooth operations
- Handled shift pass-ons and organized daily amenities and room upgrades for high-tier members.
- Trained in basic housekeeping and breakfast duties for staff coverage.
- Filing and assisting with the sales contracts and groups that are checking in daily
- Reply to all guest inquiries on shift through email
Front Desk Agent
Hyatt place
Chicago
04.2022 - 04.2025
- Checking in and out all guest via CA or Opera
- Completed front desk checklist to maintain operational standards and enhance guest experience.
- Processed payments efficiently during shifts to facilitate smooth transactions and uphold financial accuracy.
- Operating phone systems during shift times
- Assisted with breakfast and kitchen duties to ensure guest satisfaction and efficient service.
- Assuring and completing housekeeping duties
- Assisting sales team with setting up banquet rooms and completing contracts.
- Improved organizational, multi-tasking, and problem-solving skills through daily tasks.
Patient Safety Attendant
Jitjatjo
Chicago
01.2021 - 01.2022
- Attended to patients with suicidal tendencies, elderly patients, and those identified as safety hazards.
- Tracked patient activities to ensure accurate health documentation.
- Supported nurses in executing patient care tasks
- Collaborated with health care team to enhance patient comfort during shifts.
- Actively developing observation, communication, and patience.
Manager
Brown Bag Seafood Co.
Chicago
08.2018 - 10.2020
- Oversaw team members to ensure task completion.
- Delegating tasks to all team members on shift.
- Making sure that all guests are 100% attended to.
- Ordering, maintaining, and counting the store's money.
- Assisted with basic computer and information tasks.
Front house team leader
Chick-Fil-A
Chicago
08.2014 - 07.2018
- Provided exceptional service to enhance customer satisfaction.
- Oversaw dining area operations and delegated tasks to enhance service efficiency.
- Delegating all daily tasks for the workers on any shift that i lead
- Overseeing shift duties and tasks
- Assisted guests and drove business sales through targeted marketing efforts.
- Executed kitchen, marketing, cashier, and food preparation tasks.
- Performed cash register reconciliations to maintain financial accuracy.
- Assisting in front of house payroll with manager
- Ensured compliance with Chick-fil-a quality assurance standards for employees and customer service.
Education
High school diploma - Upper secondary education
Urban Prep Academy
Chicago, IL06-2016
Skills
- Front desk
- Guest services
- Excel expertise
- Office administration
- Food Safety
- Food safety compliance
- Team leadership
- Cooking
- Client relations
- Management
- Telephone manners
- Task prioritization
- Meal preparation
- Culinary techniques
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Computer skills
- Computer operation
- Computer literacy
- Technical proficiency
- Administrative tasks
- Cash register
- Digital literacy
- Office experience
- Expo
- Negotiation
- Outside sales
- Customer engagement
- Service coordination
- Reception duties
- Data analysis
- Analysis skills
- Culinary experience
- Team coordination
- Lodging operations
- Hospitality
- Dining services
- Office suite proficiency
- Filing
- Food handling procedures
- Cash management
- Contract negotiation
- Client support
- Point of sale
- Client relations
Timeline
Front Desk Supervisor
Hyatt
02.2025 - Current
Front Desk Agent
Hyatt place
04.2022 - 04.2025
Patient Safety Attendant
Jitjatjo
01.2021 - 01.2022
Manager
Brown Bag Seafood Co.
08.2018 - 10.2020
Front house team leader
Chick-Fil-A
08.2014 - 07.2018
High school diploma - Upper secondary education
Urban Prep Academy