Achieved successful project outcomes by fostering teamwork and collaboration. Drove effective decision-making processes that led to problem resolution and goal attainment. Elevated team performance through strong leadership under pressure.
Overview
17
17
years of professional experience
Work History
Cca
USPS, United States Postal Service
Chicago, IL
01.2026 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Hybrid Sales Inventory Consultant
Nlj Partners
Matteson, IL
06.2023 - 02.2026
Led cross-functional teams to implement strategic initiatives, improving operational efficiency and client satisfaction.
Developed comprehensive market analyses to inform business strategies and enhance competitive positioning.
Managed client relationships, ensuring alignment of project goals with stakeholder expectations and delivering consistent results.
Facilitated workshops to identify process improvements, resulting in streamlined operations and reduced project timelines.
Mentored junior consultants, fostering professional development and enhancing team capabilities through knowledge sharing.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Enhanced communication among team members to foster collaborative and supportive work environment.
Dispensary Associate
Curaleaf
Worth, IL
12.2021 - 01.2025
Process and replenish merchandise, monitoring store floor
Customer service support, solving issues and answering questions and concerns from patients.
Family Resource Specialist
Illinois Action for Children
Chicago, IL
11.2019 - 05.2021
Ensure appropriate actions are taken while maintainin records and databases pertaining to w9/canst/ivr forms; Create and organize reports as needed.
Create, maintain and retrieve alphabetical case files which includes but not limited to filing all required paperwork, data entering, and/or scanning client information into a computer filing system.
Approve and enter all IDHS childcare certificates in the child care tracking system while maintain all applicable department databases.
Sales Associate
Binny's
Evergreen Park, IL
05.2019 - 02.2021
Provide a friendly assistance to customers and observe customer service operations and policies
Delivery shipping and receiving intake
Perform stocking, display-building, training follow state guidelines and other safety procedures.
Team Lead/Trainer
Spirit of Beauty
Chicago, IL
01.2009 - 06.2017
Youth guidance counselor
Fund raising coordination, Public outreach, Community work
Performance director, Production assistance and Stage crew
Education
Emt
Elite
Orland Park, IL
Kinesiology - undefined
Western Illinois University
Macomb, IL
06.2017
Gen Ed - undefined
Ogden Internation High school
Chicago, IL
05.2015
Skills
Facilitated document creation and editing to enhance communication effectiveness
Cultivated strategic partnerships and client relationships to enhance business opportunities and foster collaboration
Managed customer inquiries and resolved issues to enhance overall service experience over six years
Designed and implemented comprehensive leadership development programs aimed at enhancing managerial skills and organizational effectiveness
Developed and implemented comprehensive training initiatives to support employee growth and development
Delivered comprehensive educational instruction to foster student development and academic success
Oversaw front desk operations to enhance guest experiences and streamline service delivery Coordinated with housekeeping and maintenance teams to address guest needs promptly Trained new staff on front desk procedures and customer service standards
Administered databases to support organizational data management and accessibility
Oversaw point of sale operations to enhance customer service efficiency
Led initiatives to improve presentation quality and effectiveness across teams Oversaw communication strategies to ensure alignment with organizational goals Fostered an environment of open dialogue to enhance team collaboration
Facilitated strategic planning sessions to define long-term objectives and priorities