Tyrianna Bradford
Tinley Park
Summary
Customer service professional with over three years of experience working in fast-paced hospitality and retail environments. Skilled in handling guest concerns, resolving issues, processing payments, answering phones, and maintaining accurate records while creating positive customer experiences. Strong communication and problem-solving skills with the ability to stay organized and calm under pressure. Currently pursuing a Bachelor’s degree in Psychology with a concentration in Child and Adolescent Development at Southern New Hampshire University.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
WoodSpring Suites
Tinley Park, IL
01.2024 - Current
- Assisted customers with purchases, returns, product recommendations, and general store questions.
- Helped lead team members during shifts while maintaining strong customer service standards.
- Handled cash transactions and operated point-of-sale systems accurately.
- Supported inventory organization and restocking to maintain store presentation.
- Built positive relationships with customers by creating a friendly and helpful shopping experience.
Team Lead Sales Associate
Rack Room Shoes
Bryan, TX
07.2021 - 11.2023
- Assisted customers with purchases, returns, product recommendations, and general store questions.
- Helped lead team members during shifts while maintaining strong customer service standards.
- Handled cash transactions and operated point-of-sale systems accurately.
- Supported inventory organization and restocking to maintain store presentation.
- Built positive relationships with customers by creating a friendly and helpful shopping experience.
Education
Bachelor of Arts - Psychology, Concentration in Child and Adolescent Development
Southern New Hampshire University
Hooksett, NHHigh School Diploma - undefined
James Earl Rudder High School
Bryan, TX05.2022
Skills
- Customer Service
- Conflict Resolution
- Communication Skills
- Data Entry
- Phone Support
- Microsoft Windows
- Point-of-Sale (POS) Systems
- Organization and Multitasking
- Active Listening
- Team Collaboration
Timeline
Guest Service Representative
WoodSpring Suites
01.2024 - Current
Team Lead Sales Associate
Rack Room Shoes
07.2021 - 11.2023
High School Diploma - undefined
James Earl Rudder High School
Bachelor of Arts - Psychology, Concentration in Child and Adolescent Development
Southern New Hampshire University