Tyrianna Bradford
Tinley Park
Summary
Motivated and compassionate hospitality professional with over a year of experience in guest services and housekeeping. Currently pursuing a Bachelor’s degree in Psychology, with a concentration in Child and Adolescent Development. Skilled in customer service, multitasking, and maintaining accurate guest records. Passionate about creating positive experiences for individuals of all ages through empathy and active listening.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
J&P Hospitality
Tinley Park
01.2024 - Current
- Assisted guests with check-in and check-out procedures efficiently.
- Handled guest inquiries and resolved complaints promptly and professionally.
- Maintained cleanliness and organization of the front desk area daily.
- Followed company policies to maintain high standards of customer service consistently.
- Handled payment processing and provided customers with receipts, proper bills, and change.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Processed payments for room charges, taxes, and other incidentals as required.
Sales Associate
Rack Rooms Shoe Store
Bryan
07.2021 - 11.2023
- Assisted customers with product selection and provided detailed information.
- Maintained organized displays and ensured merchandise was well-stocked.
- Processed sales transactions accurately using point-of-sale systems.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
James Earl Rudder High
Bryan, TX05-2022
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH06-2027
Skills
- Customer service
- Payment processing
- Conflict resolution
- Point of sale
- Front desk operations
- Guest relations
- Product knowledge
- Services and amenities promotion
- Sales techniques
- Effective communication
Accomplishments
- Recently received a critical thinking badge at Southern New Hampshire University.
- Recognized by management for outstanding teamwork during high-occupancy weekends.
- Balanced full-time work while maintaining strong academic performance.
Timeline
Guest Service Representative
J&P Hospitality
01.2024 - Current
Sales Associate
Rack Rooms Shoe Store
07.2021 - 11.2023
High School Diploma -
James Earl Rudder High
Bachelor of Arts - Psychology
Southern New Hampshire University
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