Tyra Thomas
Chicago
Summary
Detail-oriented professional with a solid background in hospitality and customer service, looking to further develop expertise in the accounting field. Growing experience in managing accounts payable and receivable, collaborating with cross-functional teams, and maintaining accurate financial records. Eager to leverage analytical skills, attention to detail, and problem-solving abilities to make a greater impact in accounting and financial operations while maintaining an unmatched level of hospitality.
Overview
4
4
years of professional experience
Work History
Bookkeeping Intern
Little Black Pearl Workshop
02.2025 - 05.2025
- Assisted Finance Director in performing bank reconciliations, ensuring accurate tracking of transactions and account balances to maintain precise financial records
- Supported accounts payable and accounts receivable processes by managing invoice entry into QuickBooks, ensuring timely processing and organization of financial data for efficient reporting
- Created a detailed presentation on nonprofit certification and licensing requirements for expanding the café services, aligning with business goals for strategic financial planning
- Gained knowledge of the 6-step accounting cycle through training certificates in QuickBooks, enhancing the ability to apply accounting principles and tailor processes to meet client-specific needs
Accounting Clerk
The Study at The University of Chicago
07.2024 - 01.2025
- Streamlined invoice processing and maintained vendor files, ensuring accurate entry and timely updates to billing information, reducing discrepancies, and enhancing payment accuracy
- Led the management of accounts receivable billing, consistently posting audit charges accurately, with over 95% of invoices processed on schedule
- Conducted audits of City Ledger accounts, improving payment collection efforts, including a 20% increase in ACH payments by proactively contacting clients and guests
- Collaborated across departments to resolve open accounts, closing 90% of outstanding balances within required timelines and reducing pending accounts by 15% through credit analysis and feedback
Guest Service Representative
The Study at The University of Chicago
07.2022 - 07.2024
- Delivered unparalleled customer service by fostering strong, personalized relationships with faculty, students, and parents from the University of Chicago, ensuring a memorable and seamless stay
- Spearheaded proactive fraud management efforts, meticulously reviewing billing details and identifying inconsistencies in guest profiles to safeguard the integrity of hotel operations
- Provided bespoke concierge services, offering expert recommendations for dining, local activities, and transportation, while anticipating and addressing all guest inquiries to exceed expectations
- Streamlined communication with various hotel departments, effectively addressing guest needs and resolving issues by developing strategic solutions that consistently enhanced guest satisfaction
- Oversaw and maintained accurate inventory of front office supplies and hotel store snacks, focusing on timely restocking and organization to meet guest needs
Guest Service Representative
W Hotel Lakeshore
07.2021 - 07.2022
- Delivered superior customer service experience during check-in and check-out, customizing each interaction to meet individual guest needs and ensuring a seamless, welcoming arrival and departure
- Demonstrated exceptional problem-solving skills by actively listening to guest concerns, empathizing with their experiences, and providing tailored solutions while maintaining a professional and composed demeanor
- Mastered Lightspeed system functionalities, consistently executing daily tasks such as routing, managing deposits, room blocking, and reviewing guests’ comments to ensure all special requests were addressed before guest arrival
- Maintained a clean workspace, while proactively restocking the living room grab-and-go store so guests always had convenient access to high quality amenities
Education
Accounting Basic Certificate -
Olive Harvey
Chicago, IL04.2025
QuickBooks Online Certification - Certified ProAdvisor
Intuit
03.2025
Associate in Applied Science - Culinary Arts
Washburne Culinary & Hospitality Institute
Chicago, IL05.2020
Bachelor of Arts - Music
North Park University
Chicago, IL05.2017
Skills
- Time management
- Communication
- Financial Reporting
- Microsoft Office
- Knowledge of GAAP
- Problem Solving
- Accounts Payable/Receivable
- Organized
- Auditing
- Team Oriented
Timeline
Bookkeeping Intern
Little Black Pearl Workshop
02.2025 - 05.2025
Accounting Clerk
The Study at The University of Chicago
07.2024 - 01.2025
Guest Service Representative
The Study at The University of Chicago
07.2022 - 07.2024
Guest Service Representative
W Hotel Lakeshore
07.2021 - 07.2022
Associate in Applied Science - Culinary Arts
Washburne Culinary & Hospitality Institute
Bachelor of Arts - Music
North Park University
Accounting Basic Certificate -
Olive Harvey
QuickBooks Online Certification - Certified ProAdvisor
Intuit
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