Tyra Kennedy

Ensured HIPAA compliance while processing medical claims.

• Negotiated rates and managed communications effectively.
• Played a crucial role in managing vendor compliance and logistics.

Managed communication channels by handling calls and supporting attorneys with daily responsibilities.

Facilitated roadside assistance and processed membership payments.

• Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
• Increased client satisfaction by providing personalized business solutions and exceptional customer service.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.

• Adapted to changing customer needs and feedback to enhance service delivery.
• Resolved customer complaints by listening to concerns and offering appropriate solutions.
• Processed customer orders and returns, maintaining accuracy and attention to detail.
• Maintained knowledge of products and services to better assist customers.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.