Tylor Mauro
Wheaton
Summary
Skilled Automotive Technician and Delivery Driver with a strong track record at Bill Jacobs Volkswagen, excelling in troubleshooting, diagnosis, and repairs, alongside exceptional customer relations. Achieved consistent customer satisfaction through problem-solving and quality assurance, mentoring junior staff, and enhancing safety protocols. Demonstrated multitasking and organizational prowess, ensuring efficiency and reliability in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Automotive Technician
Bill Jacobs Volkswagen
09.2018 - 01.2025
- Maintained accurate records of time and materials required to perform repairs and service.
- Completed customer orders and warranty services according to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed safety and emissions inspections.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Repaired and replaced worn and damaged components.
Delivery Driver
Jimmy John's Gourmet Sandwiches
07.2016 - 08.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Developed and maintained professional relations between customer, store personnel, and company.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Processed customer payments and kept accurate financial records.
Education
Automotive Certification - Automotive Repair
Universal Technical Institute
Lisle, IL08-2018
Skills
- Team collaboration
- Issue resolution
- Troubleshooting skills
- Estimating work
- Problem-solving
- Diagnosis and repairs
- Quality assurance
- Safety awareness
- Safety protocols and procedures
- Customer relations
- Multitasking and organization
- Strong work ethic
- Relationship building
Timeline
Automotive Technician
Bill Jacobs Volkswagen
09.2018 - 01.2025
Delivery Driver
Jimmy John's Gourmet Sandwiches
07.2016 - 08.2018
Automotive Certification - Automotive Repair
Universal Technical Institute
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