Tyler J. Smith
The China Palace
Roscoe
1
Language
6
years of professional experience
Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.
Work History
Waiter, Bartender and Cook
6 Years 1 Month- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining area to promote a welcoming environment.
- Trained new team members on customer service standards and operational procedures.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Recommended menu items to guests, boosting sales and enhancing their dining experience.
- Monitored inventory levels of food and supplies to prevent shortages during peak hours.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Collaborated with team members to streamline food preparation processes and enhance kitchen efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained food safety and sanitation standards.
- Suggested actionable improvements to streamline training procedures.
Education
Associate of Science - Criminal Justice
Bachelor of Science - Political Science
Skills
Multitasking expertise
Attention to detail
Task prioritization
Time management
Team player
Cool under pressure
Professional appearance
Languages
Spanish
Limited Working
Timeline
Waiter, Bartender and Cook
The China Palace
07.2020 - CurrentRead More
Northern Illinois University
Bachelor of Science from Political Science
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Rock Valley College
Associate of Science from Criminal Justice
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