Tyler Strunk
Cary
Summary
Results-driven Repair & Preservation Manager with a proven track record in customer service, team leadership, and complex problem-solving. Expertise in project management and process improvement to enhance operational efficiency and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Repair & Preservation Manager
Shake Guys
03.2019 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Developed training programs for staff to enhance performance and operational standards.
- Implemented process improvements that streamlined workflows and reduced service times.
- Led team meetings to communicate objectives and drive alignment on key initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Enhanced customer engagement through personalized service and product recommendations.
- Successfully kept a tight schedule with up to five crews and up to 16 employees
- When given leads, was able to close and create profitable jobs.
- Sold $140,000 in jobs since my start at the company while maintaining my current position. (Mainly repairs)
- Very positive customer feedback on successful job completions
- Well versed in company protocols and standards.
- Large knowledge of roofing systems and materials.
Repair & Preservation Technician
Cedar Preservation Specialists
04.2011 - 03.2019
- Conducted thorough assessments of preservation needs for cedar roofs.
- Implemented innovative preservation techniques to enhance material longevity and appearance.
- Trained junior technicians on preservation methods, ensuring adherence to best practices and safety protocols.
- Oversaw project timelines and resource allocation to meet client deadlines effectively.
- Established strong relationships with clients, addressing concerns and enhancing satisfaction through effective communication.
- Successfully completed repairs and preservations on a variety of pitched slopes.
- Maintained safety protocols to effectively complete assignments safely
Carpenter Apprentice
R&B Construction
05.2007 - 03.2008
- Assisted in framing, roofing, and finishing projects using hand and power tools.
- Collaborated with senior carpenters on blueprint interpretation and material selection.
- Maintained a clean and organized worksite to ensure safety compliance and efficiency.
- Participated in training sessions to enhance skills in carpentry techniques and safety protocols.
- Supported project timelines by preparing materials and assisting with installations as needed.
- Observed best practices in measurements, cutting, and assembly to improve accuracy of work.
- Developed proficiency in various carpentry methods, contributing to high-quality craftsmanship on projects.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Assisted with movement of materials and equipment to job sites.
- Demonstrated adaptability by working on a diverse range of projects including residential remodels, commercial fit-outs, and new construction.
- Achieved accurate cuts using miter saws, table saws, circular saws, jigsaws, routers, planers while adhering to all safety protocols.
- Expanded knowledge in various carpentry techniques such as joinery methods, wood selection, and finishes through regular collaboration with skilled carpenters.
- Demonstrated commitment to quality craftsmanship by following blueprints and specifications accurately during each phase of construction.
- Improved project efficiency by accurately measuring, cutting, and assembling materials for various carpentry tasks.
- Enhanced job site safety through diligent adherence to OSHA regulations and maintaining a clean work environment.
- Built flooring, window frames and countertops according to custom carpentry project specifications.
- Learned advanced carpentry techniques through hands-on experience and mentorship.
- Adapted to various construction environments, from residential to commercial projects, demonstrating versatility.
- Mastered use of power tools and machinery to expedite project workflows.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Built and hung custom doors and frames.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Read and interpreted blueprints and construction documents to determine project directives.
Education
GED -
Wauconda High School
Wauconda, ILSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Documentation and reporting
- Strategic planning
- Project management
- Project planning
- Schedule preparation
- Workforce management
- Clear communication
- Safety procedures
- Teamwork and collaboration
- Effective communication
- Attention to detail
- Multitasking
Timeline
Repair & Preservation Manager
Shake Guys
03.2019 - Current
Repair & Preservation Technician
Cedar Preservation Specialists
04.2011 - 03.2019
Carpenter Apprentice
R&B Construction
05.2007 - 03.2008
GED -
Wauconda High School