Tyler Harris
Chicago
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Front of House Manager
Bar Sienna
03.2022 - 01.2025
- Kept restaurant operating properly by enforcing healthy code standards and staying on top of daily checklists
- Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs
- Led staff meetings to implement new policies and correct deficiencies
Front of House Manager
Bonefish Grill
07.2012 - 01.2022
- Covered business and customer needs with effective schedules and work assignments
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Investigated and resolved complaints regarding food quality, service and accommodations
Customer Sales Agent
Accent - Sprint
12.2011 - 06.2012
- Greeted and assisted customers with inquiries account issues, billing, services, and products
- Convinced customers to purchase offerings using scripted approaches and persuasive communication techniques
- Served as main point of contact for in-person customer inquiries, in addition to providing service via email and telephone
Education
Associate of Science - Computer Science
Harry S Truman College
Chicago, IL05-2026
High School Diploma -
Park Hill South
Riverside, Missouri05.2007
Skills
- Employee training
- Customer service delivery
- Conflict resolution
- Schedule management
- Ability to multitask
- Critical thinking
- Management
Timeline
Front of House Manager
Bar Sienna
03.2022 - 01.2025
Front of House Manager
Bonefish Grill
07.2012 - 01.2022
Customer Sales Agent
Accent - Sprint
12.2011 - 06.2012
High School Diploma -
Park Hill South
Associate of Science - Computer Science
Harry S Truman College
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