Results-driven interim assistant manager with a proven track record in team collaboration and operational streamlining. Skilled in coordinating schedules and supervising daily operations to improve efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Interim Assistant Manager
Xfinity
Algonquin
03.2025 - Current
Assisted in coordinating daily operations and schedules for team activities.
Collaborated with team members to streamline workflow and improve efficiency.
Participated in team meetings to discuss project updates and goals.
Managed customer service inquiries and complaints in a timely manner.
Supervised daily operations including scheduling shifts, assigning duties.
Retail Sales Associate
Xfinity
Crystal Lake
11.2020 - Current
Assisted customers in selecting products and answering inquiries.
Provided excellent customer service and resolved issues promptly.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Guided customers in selecting products by leveraging in-depth knowledge of available services.
Automation Technician
JST Corporation
Waukegan
02.2020 - 10.2020
Installed and maintained automated machinery for production lines.
Diagnosed and repaired equipment malfunctions promptly.
Conducted routine inspections to ensure operational efficiency.
Documented maintenance procedures and machine performance logs accurately.
Implemented preventive maintenance schedules to reduce downtime.
Mobile Sales Associate
Best Buy
Crystal Lake
07.2016 - 02.2020
Assisted customers with mobile device selection and service inquiries.
Demonstrated product features and functionalities to enhance customer understanding.
Processed sales transactions efficiently using point-of-sale systems.
Educated customers on plans, services, and accessories to meet their needs.
Education
High School Diploma -
McHenry West Campus
McHenry
05-2011
Skills
Customer service
Team collaboration
Leading teams
Effective communication
Problem solving
Time management
Critical thinking
Wireless sales
Key performance indicators
Work prioritization
Workforce management
Affiliations
Brazilian Jiu Jitsu
Anime
Video Games
Quality time with friends and family
Accomplishments
Being part of the team to set company mobile records