TYLER ALESEIA SMITH
Chicago
Summary
Proven record in managing tenant relations and lease administration, achieving high payment rates through effective communication and customer service. Adept at maintaining accurate records and facilitating smooth tenant transitions.
Overview
1
1
Certification
6
6
years of professional experience
Work History
PROPERTY MANAGER
Horizon Realty Group
Chicago
04.2025 - Current
- Managed daily administrative tasks, enhancing tenant relations and ensuring timely rent collections.
- Coordinated tenant move-in and out processes, facilitating smooth transitions and orienting new tenants to property.
- Investigated complaints, disturbances and violations and resolved issues.
- Provided customer service support, addressing tenant inquiries and requests to improve satisfaction.
- Maintained accurate records of all tenant information including contact details and payment history.
ASSISTANT PROPERTY MANAGER
Rockwell Property
Chicago
01.2023 - 12.2024
- Conducted onsite tours for prospective tenants, showcasing available units and amenities.
- Business processes and procedures
- Telephone and email etiquette
- Application process proficiency
- Lease administration
- Managed leasing and sales activities, including tenant outreach and property showings.
- Oversees monthly collections and maintains high payment rates by building positive relationships with tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Showed apartments to potential tenants, addressing inquiries about community features and benefits.
- Maintained accurate records of resident and tenant correspondence to ensure transparency and efficiency.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Followed up with delinquent tenants to coordinate collection procedures and facilitate timely payments.
ACCOUNTING CLERK (REMOTE)
Ivory Financial Services
Westchester
01.2021 - 06.2024
- Input high volume of monthly invoices with consistent accuracy.
- Maintained accounting records utilizing in-house and client systems.
- Processed invoices and expense reports for timely payments.
- Assisted in preparing monthly financial statements and reports.
Education
MASTER OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT
University of Missouri
MO12-2027
BACHELOR OF ARTS - ENGLISH LANGUAGE AND LITERATURE
Northern Illinois University
IL05-2019
Skills
- Onsite tours
- Business processes and procedures
- Telephone and email etiquette
- Application process proficiency
- Lease administration
- Leasing and sales
Certification
Fair Housing Training Certified, 01/01/23
Timeline
PROPERTY MANAGER
Horizon Realty Group
04.2025 - Current
ASSISTANT PROPERTY MANAGER
Rockwell Property
01.2023 - 12.2024
ACCOUNTING CLERK (REMOTE)
Ivory Financial Services
01.2021 - 06.2024
MASTER OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT
University of Missouri
BACHELOR OF ARTS - ENGLISH LANGUAGE AND LITERATURE
Northern Illinois University