Tyler Adams
Plano
Summary
Competent IT Engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
6
6
years of professional experience
Work History
IT Support Engineer II
Camping World
12.2022 - Current
- Responsible for the day to day support of the company headquarters as well as working with my team to support 200+ RV dealerships across the country.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
PC Services Desktop Specialist
Morton Salt
02.2022 - 12.2022
- Responsible for the rollout of 2,000+ new laptops and desktops as well as configuring them all with Microsoft Intune in less than 8 months.
- Provided on-site and remote technical support to users.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
- Researched and identified solutions to technical problems.
Help Desk Technician
The High Tech Solution
05.2021 - 02.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
IT Support Engineer
Camping World
09.2019 - 05.2021
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Setup off-site work environments for field sales which included wireless networking so users were able to use their computers and printers as they would in the office.
Network/Telecommunications Intern/Admin
Camping World
07.2017 - 09.2019
- The responsibilities for this job included solving day to day tickets and issues on the networking team, occasional travel to change out the network equipment and phones at the stores throughout the company, working with tools such as Salesforce, Cisco unified call manager console, and Cisco administration console to solve those day to day issues and requests.
- Helped install local area network cabling systems and equipment such as network interface cards, hubs and switches.
- Installed wiring, cabling and networking hardware on company premises.
Education
Kentucky Wesleyan College
Owensboro, KYSkills
- Support End-Users
- Issue and Resolution Tracking
- Quality Assurance
- Resolve Technical Problems
- Organizational Skills
- Project Coordination
Timeline
IT Support Engineer II
Camping World
12.2022 - Current
PC Services Desktop Specialist
Morton Salt
02.2022 - 12.2022
Help Desk Technician
The High Tech Solution
05.2021 - 02.2022
IT Support Engineer
Camping World
09.2019 - 05.2021
Network/Telecommunications Intern/Admin
Camping World
07.2017 - 09.2019
Kentucky Wesleyan College
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