TYIA JOHNSON
Bethalto
Summary
Organized, dependable, and detail-focused professional with strong communication skills and a track record of keeping operations efficient and on track. Quick to learn, adaptable, and always ready to support team success. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Simmons Hanly Conroy
10.2024 - 05.2025
- Highly organized and detail-oriented Administrative Assistant with 2 years of experience supporting executives and teams in fast-paced office environments.
- Proficient in managing schedules, coordinating meetings, handling confidential information, preparing reports, and maintaining office operations.
- Skilled in Microsoft Office Suite, calendar management, travel coordination, and customer service.
- Known for strong communication skills, multitasking ability, and a proactive approach to problem-solving.
- Customer-focused and energetic professional with excellent communication skills and a proven ability to handle high-volume inbound calls efficiently. Skilled in problem-solving, multitasking, and delivering positive customer experiences in fast-paced environments.
Store Manager
Factory Connection
05.2024 - 10.2024
- Lead day-to-day store operations, including opening/closing procedures, cash handling, and inventory control.
- Supervise, train, and evaluate a team of 5 employees to ensure high levels of performance and engagement.
- Monitor sales performance and implement strategies to achieve or exceed revenue targets.
- Ensure excellent customer service by resolving issues efficiently and maintaining a customer-first environment.
- Manage merchandising and visual standards to align with corporate guidelines and seasonal trends.
- Conduct regular stock audits, manage inventory levels, and coordinate with vendors to ensure product availability.
- Analyze sales reports and market trends to optimize product placement and promotional strategies.
- Enforce health, safety, and security procedures to ensure a safe environment for staff and customers.
- Prepare staffing schedules and manage labor costs to maximize productivity and efficiency.
- Collaborate with district and regional managers on performance goals, operational improvements, and company initiatives.
Receptionist/Administrator
West Star Aviation
07.2022 - 05.2024
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Maintained office supply inventory and placed orders to meet demand.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Communicated with drivers during transit, clearly conveying route updates.
- Set up meetings and appointments.
- Clerical task, such as filing, copying, scanning, etc.
Front Desk Agent
Best Western Premier
03.2021 - 06.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Informed travelers of hotel security features and offered details regarding safety processes and procedures.
- Supervised daily operations of hotel front desk.
Front Desk Receptionist/Housekeeper
Quality Inn and Suites
09.2018 - 01.2021
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Cleans and sanitizes hotel and guest rooms.
- Vacuums and sweeps floors, carpets, and rugs.
- Makes beds and changes linens.
- Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops.
- Replenishes toiletries and towels.
- Empties trash receptacles.
Clerk
Natural Grocers
01.2015 - 10.2017
- Cross-training in other departments
- Provided excellent customer service by assisting shoppers with product selection, dietary questions, and store navigation.
- Maintained well-stocked, clean, and organized shelves in the organic, gluten-free, and specialty diet sections.
- Handled inventory management tasks including stocking, rotating perishables, and checking expiration dates.
- Operated POS system to process customer transactions efficiently and accurately.
- Educated customers on the benefits of natural and organic products, supplements, and eco-friendly alternatives.
- Collaborated with team members to set up promotional displays and seasonal product features.
- Received and unloaded deliveries, verifying shipment contents and reporting discrepancies.
- Ensured compliance with food safety standards, including proper storage, labeling, and sanitation practices.
- Assisted in reducing product waste through proper rotation and markdowns of near-expiry items.
- Supported daily opening and closing duties including cash reconciliation and store cleanliness.
Education
High School Diploma - undefined
Jefferson High School
Denver, CO05.2012
Skills
- Stocking (3 years)
- Cash register
- Organizational skills
- Microsoft Outlook
- Multi-Tasking (10 years)
- Adaptive
- Team player (5 years)
- Cleaning (1 year)
- Dependable
- Teamwork
- Typing
- Insurance Verification
- Computer Skills
- Communication skills
- Time management (5 years)
- Data entry (2 years)
- Organizational skills (2 years)
- Flexibility (5 years)
- Active listening (5 years)
- Phone Etiquette
- Interpersonal skills (5 years)
- Problem-solving (5 years)
- Microsoft Word
- Attention to detail (5 years)
- Stocking
- Clerical Experience
- QuickBooks
- Time management
- Front Desk
- Food Safety
- Computer knowledge (10 years)
- Passion for animals (2 years)
- Adaptable
- Punctual
- Creative
Timeline
Administrative Assistant
Simmons Hanly Conroy
10.2024 - 05.2025
Store Manager
Factory Connection
05.2024 - 10.2024
Receptionist/Administrator
West Star Aviation
07.2022 - 05.2024
Front Desk Agent
Best Western Premier
03.2021 - 06.2022
Front Desk Receptionist/Housekeeper
Quality Inn and Suites
09.2018 - 01.2021
Clerk
Natural Grocers
01.2015 - 10.2017
High School Diploma - undefined
Jefferson High School
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