Tyesa Williams
Lansing
Summary
Experienced sales manager with over 10 years of customer service, cash handling, and retail supervising. Proven ability to lead at a professional level with strong decision-making, conflict resolution, and management skills. Adept at fostering a positive culture, setting goals, and delivering exceptional results.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician 1
CVS Healthcare
09.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assist with the preparation and distribution of specialty medication through mail service.
- Handle prescription order processing, including data entry, medication verification, and coordination with healthcare providers.
- Provide exceptional customer service to patients, ensuring timely communication and resolution of inquiries.
- Maintain compliance with pharmacy regulations and procedures.
Selling Service Manager
Nordstrom Last Chance
12.2022 - 08.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service performance metrics to identify areas of improvement.
- Conducted team meetings to discuss feedback, operational objectives, and strategies.
Customer Service Manager
Nordstom Rack
07.2020 - 12.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Recruited, hired, trained, and developed a team of 15+ employees.
- Drove store volume through customer service initiatives and sales education.
- Carried out cash handling and inventory processes to maintain store operation.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Assistant Customer Experience Manager
Nordstrom
09.2014 - 07.2020
- Established strong relationships with key clients through proactive outreach efforts aimed at understanding unique needs and preferences.
- Enhanced customer satisfaction by addressing and resolving escalated issues in a timely manner.
- Streamlined team communication for improved efficiency, resulting in faster response times to customer inquiries.
- Manage high-traffic periods effectively through strategic staffing decisions that ensured optimal coverage without sacrificing quality of service delivery.
- Assisted in the development of performance metrics for monitoring team productivity and effectiveness.
- Managed daily operations of the customer service department, ensuring efficient workflow and adherence to company policies.
Education
Fenger Academy
Chicago, IL06-1997
Skills
- Problem-solving skills
- Performance Evaluation
- Confidentiality and HIPAA
- Culture Development
- Goal Setting
- Conflict Resolution
- Management
- Scheduling & Planning
- Proficiency in multiple operating systems (MS Windows, iOS)
Accomplishments
Nordstrom All Star:
Recognized for exemplary customer service and team relationship.
Nordstrom Cash Call (2 time Winner):
Awarded for exceeding business revenue goals over multiple quarters.
Timeline
Pharmacy Technician 1
CVS Healthcare
09.2024 - Current
Selling Service Manager
Nordstrom Last Chance
12.2022 - 08.2023
Customer Service Manager
Nordstom Rack
07.2020 - 12.2022
Assistant Customer Experience Manager
Nordstrom
09.2014 - 07.2020
Fenger Academy
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