TYANA KNIGHT
Chicago
Summary
Detail-oriented and proactive Hospitality Manager with 8 years of experience in parking management and 16 years in hotel operations. Proven track record of enhancing guest experiences and optimizing operational efficiency while leading diverse teams to success. Committed to safety, exceptional customer service, accountability, and financial performance. Fosters an environment that prioritizes open communication among internal and external staff to ensure seamless operations and high client retention. Passionate about driving excellence in hospitality through strategic leadership and a focus on continuous improvement.
Overview
23
23
years of professional experience
Work History
Hospitality Manager
Laz Parking: Kimpton Shane Midtown/Forth Hotel Atlanta
01.2023 - 06.2025
- Oversaw all valet operations, managing a team of 15-20.
- Train and develop staff in best practices for guest interaction and vehicle handling, reducing incidents by 100% over the past two years.
- Collaborate with all departments to ensure revenue is captured and optimize parking capacity and workflow leading to a 40% increase in revenue in the past year.
- Create staffing and scheduling plans to maintain efficient service especially during peak hours.
Hospitality Manager
Bags/SP+ Parking | Sheraton/Renaissance/Westin
07.2017 - 01.2023
- Oversee all valet operations, managing a team of 22-30.
- Implemented strategic procedures that improved vehicle retrieval times by 50% in the past 90 days.
- Developed and implemented a customer feedback system resulting in actionable insights that improve service quality.
- Provided high quality valet services ensuring timely and safe handling of guest vehicles.
Food & Beverage Manager
Starwood/Marriott | Sheraton Chicago/St. Regis Atlanta/W Atlanta/Sheraton Atlanta
04.2002 - 04.2016
- Oversee all aspects of food and beverage operation, managing a team of 20-45 staff across multiple departments.
- Conducted cost analysis and budgeting, achieving a 295% food and beverage cost without sacrificing quality.
- Managed daily operations including staff training, inventory control, and guest relations.
- Implemented new service protocols that enhanced customer experience and improved staff efficiency.
Education
No Degree - Business Management
Columbia College
Chicago, IllinoisCertification -
Aveda Institute
Atlanta, GA04.2017
Skills
- Mitigate Risk
- Customer Service Excellence
- Strategic Planner
- Budgeting & Cost Control
- Team Leadership/Training
- Vendor/Client/Employee Retention
- Technical Proficiency
- Safety Regulatory Knowledge/Compliance
- Time Management
- Coach/Develop/Incentivize
Personal Information
Title: Hospitality Manager
Timeline
Hospitality Manager
Laz Parking: Kimpton Shane Midtown/Forth Hotel Atlanta
01.2023 - 06.2025
Hospitality Manager
Bags/SP+ Parking | Sheraton/Renaissance/Westin
07.2017 - 01.2023
Food & Beverage Manager
Starwood/Marriott | Sheraton Chicago/St. Regis Atlanta/W Atlanta/Sheraton Atlanta
04.2002 - 04.2016
No Degree - Business Management
Columbia College
Certification -
Aveda Institute
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