TWYLA HOFFMAN
Sleepy Hollow
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
Hospice Intake Coordinator
Journey Care
2022 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
Visual Merchandiser
Boot Barn
2023 - 2024
- Managed and directed all floor moves, fixture placement, product placement and overall general aesthetic of the store.
- Accurate and timely completion of all marketing tools including pricing and signage for consistent annual sales increase of 2%.
- Training and development of store staff and 3 regional Visual Merchandisers on standards and execution of merchandising techniques.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
Visual Merchandiser
Polo Ralph Lauren, Macy’s
2009 - 2010
- Responsible for the overall shopping environment and ensuring that the department represented the Polo Ralph Lauren standard at all times.
- Teaching and leading department sales associate merchandising standards and product knowledge.
- Increased profitability and sales volume of the department while reducing shrinkage by 1%.
Area Merchandiser
Procter & Gamble
2007 - 2009
- Responsible for product placement and negotiation of shelving space to optimize sales and visual presence.
- Worked collaboratively with store management in region-building teamwork for maximum profitability
- Established a positive rapport with vendors through frequent interactions, fostering collaborative relationships that benefited both parties.
Visual Merchandising Manager
Six Flags Great America
1996 - 1998
- Selected the product and designed window displays, floor sets, and retail environments for 20 stores with all distinct interiors.
- Training and development of staff at Six Flags’ Gurnee and St. Louis locations.
- Directed all store renovations, including the development of fixtures, flooring lighting, and interior designs. Negotiated all bids, costs, and development of timelines for new store and store remodels.
- Developed a fixture recycling program, which enabled the department to increase its budget by 2%
Visual Merchandising Manager
Lord & Taylor
1990 - 1998
- Planned and executed all floor sets, window displays, signing, lighting mannequins, and overall ambiance of multiple locations in the Chicagoland area.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
Education
B.A. - Merchandising Management
Ray College of Design
Chicago, IL01.1989
Skills
- Client satisfaction focus
- Teamwork and collaboration
- Effective problem resolution
- Skilled in simultaneous task execution
- Critical thinking
- Post-interaction follow-up
Timeline
Hospice Intake Coordinator
Journey Care
2022 - Current
Visual Merchandiser
Boot Barn
2023 - 2024
Visual Merchandiser
Polo Ralph Lauren, Macy’s
2009 - 2010
Area Merchandiser
Procter & Gamble
2007 - 2009
Visual Merchandising Manager
Six Flags Great America
1996 - 1998
Visual Merchandising Manager
Lord & Taylor
1990 - 1998
B.A. - Merchandising Management
Ray College of Design
OTHER EXPERIENCE
- Paraprofessional, Jacobs High School, School District 300, Algonquin, IL
- Intensive Paraeducator for students with multiple behavioral challenges, including autism, OCD, nonverbal, aggressive behavior, and self-harm.
- Worked with educators and parents on planning, implementation, and modification of behavior plan objectives.
- Provide 1:1 instruction; assist classroom teachers with student education for history and government courses.
- Registered Behavior Therapist, INVO - Autism Home Support Services, Naperville, IL
- Work with in-home clients (children to young adults) to provide outcome-focused therapy for children on the Autism spectrum.
- Monitor the effectiveness of therapy, e.g., behavior, sleep issues, feeding issues, and socialization, as key resources for optimizing the behavioral plan’s effectiveness and each client’s academic, social, and emotional progress.
- Develop strategies, including new educational material, to maximize the best results for individual clients' needs.
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