Host
The Cheesecake Factory
09.2024 - 12.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Took reservations by phone and walk-in, while keeping scheduling demands to avoid overbooking.
- Completed daily side work without fail.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
