Tulga Tolya

Performed duties

• Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
• Set up and performed initial prep work for meals, sauces, and salads.
• Cooked meals according to customer needs and preferences.
• delivered food to the customers in a timely and safe manner

Performed duties:

• Supervised daily operations of the patient services department with 20+ Armed Forces Service Members and 10 Civilian employees
• Assisted patients with scheduling appointments and managing records.
• Trained staff on customer service protocols and procedures.
• Coordinated communication between healthcare providers and patients.
• Implemented office policies to enhance patient experience and flow.
• Organized training sessions to improve team performance and skills.
• Resolved patient inquiries and concerns effectively and efficiently.

• Provided exceptional customer service and health care to military personnel and their families.
• Communicated effectively with medical personnel regarding patient needs.
• Maintained accurate patient records and ensured compliance with regulations.
• Collaborated well with team members to improve service delivery processes.
• Adhered to HIPAA regulations when handling confidential patient information.
• Utilized technology and specialized software to maximize productivity.
• Prepared letters and documents for mailing as requested by supervisor or physician staff.

• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Provided leadership during times of organizational change or crisis situations.