Truman Gillespie
Gurnee
Summary
Dedicated, hardworking professional with extensive daily planning and operations experience. Skilled in staff training and development. Flexible, results-oriented Manager offering focused leadership and operations knowledge to drive profitability. Exceptional communication skills. Entrepreneurial attitude dedicated to developing team members' strengths to build dynamic and high-performing teams who surpass company goals. Customer service oriented.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Club Supervisor
Acosta/Sam's Club
11.2023 - Current
- Supervised daily operations, ensuring adherence to safety and service standards.
- Trained and mentored new staff on customer engagement techniques and operational procedures.
- Coordinated team schedules to maintain optimal staffing levels during peak hours.
- Planned and coordinated daily events and special activity events.
- Developed training materials to enhance employee knowledge of products and services.
- Conducted performance evaluations, providing feedback to improve individual and team productivity.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Coordinated with other department supervisors to ensure smooth integration of services throughout different areas of the facility.
- Maintained an inviting atmosphere within the club facilities, ensuring cleanliness and orderliness at all times.
- Set high standards for quality service delivery while empowering employees to take ownership of their roles.
Building Administrator
Sodexo
12.2019 - 10.2023
- Oversaw a team of 37 people with the direction to assist Walgreens in maintaining building and managing the needs of the employees and contractors
- Maintenance, security, inventory, mail and directives from Walgreens. As a Facilities Management company, we dealt with every aspect of the business.
- Managed vendor relationships to optimize service delivery and operational efficiency.
Assistant General Manager
McAlister's Deli
03.2019 - 12.2019
- Day-to-day operations. Including scheduling, payroll, vendor relations and all customer service aspects of the restaurant.
- Projection planning, training and advertising specialist.
- Special event coordination and outside sales promotions.
- Staff retention and guest relations as it pertains to the overall success of the company and its employees.
Operations Manager
Sleepy's
01.2015 - 02.2019
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Examined merchandise to verify that it was correctly priced and displayed.
- Counted cash drawers and made bank deposits.
- Streamlined operations by implementing process improvements, enhancing efficiency across all departments.
- Led cross-functional teams to optimize inventory management and reduce operating costs.
- Developed and executed training programs for staff, enhancing productivity and team performance.
- Managed vendor relationships to ensure timely delivery of products and services, improving supply chain reliability.
Service Manager
Texas Roadhouse
01.2010 - 11.2014
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted an atmosphere that went above and beyond to guarantee guests received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Completed store opening and closing procedures.
- Processed cash, credit, debit and check payments.
- Counted out cash drawers and balanced totals.
- Oversaw team of 40+ employees.
Training Coordinator
New Store Opener Olive Garden
03.2000 - 04.2009
- Extensively trained new and existing employees.
- Assumed ownership of all training program initiatives.
- Developed first-rate training programs.
- Applied market research to design up-to-date programs.
- Determined guests needs and developed program initiatives according to preferences.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Education
Bachelor's - Psychology
Florida State University
Tallahassee, FL05.2001
Diploma - General Studies
Crystal River High School
Crystal River, FL12.1998
Skills
- Guest Relations Experience
- Event Planning
- Customer service
- Attention to detail
- Goal oriented
- Verbal and written communication
- Relationship building
- Customer service management
- Phone and email etiquette
- Microsoft office
- Handling complaints
Certification
Driver's License
Timeline
Club Supervisor
Acosta/Sam's Club
11.2023 - Current
Building Administrator
Sodexo
12.2019 - 10.2023
Assistant General Manager
McAlister's Deli
03.2019 - 12.2019
Operations Manager
Sleepy's
01.2015 - 02.2019
Service Manager
Texas Roadhouse
01.2010 - 11.2014
Training Coordinator
New Store Opener Olive Garden
03.2000 - 04.2009
Bachelor's - Psychology
Florida State University
Diploma - General Studies
Crystal River High School