Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troy Shepard

Wataga

Summary

Seasoned Maintenance Technician with a proven track record at Wisconsin Management, enhancing tenant satisfaction and reducing maintenance costs through efficient scheduling and prioritized repairs. Expert in mechanical troubleshooting and problem-solving, I've significantly improved operational efficiency. Skilled in preventive maintenance and grounds upkeep, my leadership in site management has consistently ensured safety and high-quality service delivery.

Overview

24
24
years of professional experience

Work History

Maintenance Technician

Wisconsin Management
04.2023 - Current
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
  • Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
  • Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.

Subcontractor/Owner

Shepard Home Services
06.2012 - 04.2023
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Delivered high level of service to all customers and effectively resolved issues.
  • Maintained comprehensive documentation of all completed projects, including photos, invoices, permits, inspections, and warranties for future reference or dispute resolution purposes.
  • Supervised additional subcontractors and craftsmen.
  • Worked closely with homeowners to ascertain specifics of project.

Logistics Supervisor

Apria Healthcare
06.2003 - 06.2012
  • Handled day-to-day shipping and receiving, typically overseeing more than 50 packages per day.
  • Coordinated dispatching of 11 drivers to accomplish daily delivery requirements.
  • Managed over 4million in inventory and 14 employees in a 25,000 square-foot warehouse for home medical supply company.
  • Made sure to process orders by due date and ensured on-time delivery to customers.
  • Trained, scheduled and evaluated 11 employees.
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.

Service Technician

Mediacom Communications
08.2000 - 06.2003
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.

Education

High School Diploma -

Streator High School
Streator, IL
06-1994

Skills

  • Preventive Maintenance
  • Building maintenance
  • Mechanical troubleshooting
  • Troubleshooting skills
  • Site Management Expertise
  • Problem-solving
  • Grounds upkeep

Timeline

Maintenance Technician

Wisconsin Management
04.2023 - Current

Subcontractor/Owner

Shepard Home Services
06.2012 - 04.2023

Logistics Supervisor

Apria Healthcare
06.2003 - 06.2012

Service Technician

Mediacom Communications
08.2000 - 06.2003

High School Diploma -

Streator High School
Troy Shepard