Troy Shafer
Savanna
Summary
Dynamic Branch Manager with RIA Federal Credit Union, skilled in enhancing member experiences and driving operational excellence. Proven track record in team supervision and customer service, leveraging strong decision-making abilities and proficiency in financial applications to exceed performance metrics. Committed to fostering professional growth and delivering exceptional service.
Overview
31
31
years of professional experience
Work History
Branch Manager
RIA Federal Credit Union
Savanna, IL
05.2023 - Current
- Led branch operations to enhance member experience and service delivery standards.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional member interactions.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Mentored team members, fostering professional growth and improving branch performance.
- Analyzed branch performance metrics to identify opportunities for operational improvements.
Assistant Branch Manager
RIA Federal Credit Union
Savanna, IL
03.2022 - 05.2023
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Mentored junior staff, fostering a collaborative work environment that encouraged professional growth.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Other positions include: Member Services Representative, Teller III, Teller II, and Part-Time Teller from January 2010.
Apparel Manager
The Sports Authority
Winston-Salem, NC
05.2000 - 07.2001
- Implemented visual merchandising standards to enhance store presentation and customer experience.
- Performed all HR functions, including hiring, orientations, and payroll.
- Oversaw front end operations, including cashiers,customer service, and cash office.
Softlines Executive Team Leader
Target
Winston-Salem, NC
05.1995 - 05.2000
- Led cross-functional teams to enhance operational efficiency and drive sales performance.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Oversaw store HR operations, including hiring, orientations, and payroll, in addition to the main duties.
- Other positions during this time: Cashier Supervisor, Softlines Team Lead, HR Intern, among others.
Education
J.D. -
Northern Illinois University
Dekalb, ILBachelor of Arts - Psychology
Northern Illinois University
Dekalb, ILBachelor of Arts - English
Northern Illinois University
Dekalb, ILSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Team supervision
- Verbal/written communication
- Proficient in MS office, DNA, Meridian Link, and FiServ applications
- Decision-making
- Team player
- Interviewing and hiring
Timeline
Branch Manager
RIA Federal Credit Union
05.2023 - Current
Assistant Branch Manager
RIA Federal Credit Union
03.2022 - 05.2023
Apparel Manager
The Sports Authority
05.2000 - 07.2001
Softlines Executive Team Leader
Target
05.1995 - 05.2000
J.D. -
Northern Illinois University
Bachelor of Arts - Psychology
Northern Illinois University
Bachelor of Arts - English
Northern Illinois University