Troy Heinritz
Palatine
Summary
HR Technology leader with over 20 years of experience in global HR systems and digital transformation. Successfully led enterprise deployments and modernized legacy platforms, resulting in significant cost reductions and improved alignment with business strategies. Proficient in ATS, CRM, HCM, SaaS migrations, and global governance models. Focuses on human-centered design to enhance performance and streamline business processes.
Overview
25
25
years of professional experience
Work History
Senior Manager, HR Transformation
McDonald's Corporation
Chicago
03.2024 - Current
- Led global functional deployment of McDonald's onboarding program as part of the transition to ServiceNow Employee Journeys.
- Directed end-to-end requirements gathering, process mapping, global design, and localization to ensure legal and regulatory compliance across regions.
- Authored functional documentation, testing scenarios, and training materials supporting enterprise rollout.
- Successfully deployed onboarding solutions across 7 countries within two years, enabling a scalable and consistent employee experience.
- Technologies: ServiceNow, Onboarding, UAT, Business Process Mapping
Co-Host & Creator (Multiple Podcasts)
The Hollywood Outsider & Golden Spiral Media
Chicago
01.2013 - Current
- Host, producer, editor, and marketer of multiple entertainment podcasts with a combined social following exceeding 30,000 organically grown followers.
- Conducted interviews with industry professionals, hosted Comic-Con panels, and led live fan events.
- Demonstrated strengths in communication, presentation, stakeholder engagement, and content strategy.
- Platforms & Tools: WordPress, Adobe Audition, Libsyn, Social Media Marketing
Manager, Global Talent Systems
McDonald's Corporation
Chicago
12.2022 - 03.2024
- Led corporate and restaurant ATS and CRM platforms supporting global hiring at scale.
- Achieved expert-level certification on both systems within 60 days despite no prior exposure.
- Eliminated $90K in annual contractor spend by reconfiguring and internalizing system administration.
- Established a global governance model to prevent cross-market system conflicts while enabling a unified EVP worldwide.
- Redesigned recruiting event workflows using CRM automation, increasing event lead capture from 600 to over 2,000 year-over-year.
- Leveraged analytics and automated follow-ups to improve applicant engagement and funnel conversion.
- Technologies: SmartRecruiters, Paradox, ATS, CRM, Governance Frameworks
Senior Manager, HR Systems
CDW
Chicago
09.2019 - 11.2022
- Owned annual capital planning and multi-year HR technology roadmap.
- Led a team of four across all HR systems disciplines.
- Developed and presented the business case to migrate from on-premise PeopleSoft to SaaS-based platforms.
- Oversaw enterprise platforms including PeopleSoft HCM, Taleo, Cornerstone, Oracle HCM Cloud, HireVue, Talemetry, and Paradox.
Manager, HR Technology Projects
CDW
Chicago
02.2012 - 09.2019
- Re-deployed Taleo Recruiting and Onboarding with redesigned workflows after six years on the platform.
- Integrated HireVue and Paradox into the recruiting ecosystem.
- Built recruitment marketing strategy using Smashfly (CRM, CMS, RAD).
- Designed automated alumni recruitment funnels to re-engage former employees.
- Led business case and vendor selection resulting in enterprise adoption of Cornerstone OnDemand.
- Supported multiple acquisitions, expanding HRIT capabilities globally.
Early Career (HRIS, Consultant, Instructor, Sales)
CDW & Knowledge Infusion
01.2001 - 01.2012
- Managed PeopleSoft HCM platforms, ATS implementations, LMS solutions, and talent management suites.
- Led enterprise Taleo ATS implementations and integrations.
- Built functional requirements, process documentation, training programs, and reporting solutions.
- Delivered curriculum design and facilitation for sales and enterprise systems training.
Education
Bachelor of Arts - Mass Communication
Winona State University
Winona, MN05-1999
Skills
- HR technology strategy
- Global HR systems and governance
- ATS, CRM, HCM, TM, and LMS platforms
- Global process mapping
- Full-scale system deployment lifecycle
- Talent acquisition automation
- Recruitment marketing
- Effective communication
- Team leadership
- Stakeholder management
- Change management
- Problem solving
- Cross-functional collaboration
- Budget administration
- Reporting oversight
- Influencing and negotiating
- Vendor management and cost optimization
- SaaS migration and business case development
Podcasting Experience
Host, producer, editor, and marketer of multiple entertainment podcasts with a combined social following exceeding 30,000 organically grown followers. Conducted interviews with industry professionals, hosted Comic-Con panels, and led live fan events. Demonstrated strengths in communication, presentation, stakeholder engagement, and content strategy. Won best TV & Film podcast award in 2017.
Accomplishments
Best TV & Film Podcast - Academy of Podcasters - 2017
Affiliations
Board Chairperson, Local Church 2015-2018 - deployed church redesign and rebranding installing new three-year strategy.
Timeline
Senior Manager, HR Transformation
McDonald's Corporation
03.2024 - Current
Manager, Global Talent Systems
McDonald's Corporation
12.2022 - 03.2024
Senior Manager, HR Systems
CDW
09.2019 - 11.2022
Co-Host & Creator (Multiple Podcasts)
The Hollywood Outsider & Golden Spiral Media
01.2013 - Current
Manager, HR Technology Projects
CDW
02.2012 - 09.2019
Early Career (HRIS, Consultant, Instructor, Sales)
CDW & Knowledge Infusion
01.2001 - 01.2012
Bachelor of Arts - Mass Communication
Winona State University