Troy Caminitti
Belvidere
Summary
Voice Support Specialist with 5+ years of experience troubleshooting Cisco Unified Communications, Kandy (Genesys), and Microsoft Teams Voice. Skilled in VoIP/SIP issue resolution, endpoint configuration, and delivering reliable technical support. Seeking opportunities in IT support, help desk, or unified communications roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Voice Network Engineer
Network Data Systems
08.2020 - 01.2026
- Designed and implemented voice network solutions to enhance communication efficiency.
- Managed troubleshooting of VoIP systems, ensuring minimal downtime and optimal performance.
- Collaborated with cross-functional teams to integrate voice technologies into existing infrastructure.
- Trained junior engineers on best practices in voice network management and troubleshooting techniques.
- Reduced downtime by proactively identifying and resolving complex voice network issues in a timely manner.
- Diagnosed and configured voice endpoints, including Cisco IP phones and Microsoft Teams setups.
- Managed up to 50 calls and tickets per day
Delivery Driver
Rapid Delivery Solutions Inc.
01.2019 - 08.2020
- Conducted vehicle inspections and maintained safety compliance before each shift.
- Streamlined delivery processes, reducing average time per route through effective planning.
- Coordinated with dispatch to optimize load management and scheduling efficiency.
- Monitored inventory levels and reported discrepancies to maintain accurate stock records.
Maintenance Roles
Schaumburg School District 54
05.2013 - 01.2019
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Operated grounds maintenance equipment, including mowers, blowers, and edgers.
- Maintained cleanliness and sanitation in assigned areas, ensuring compliance with safety standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Education
Associate of Arts - General Studies
Elgin Community College
Elgin, IL08-2018
Skills
- Network troubleshooting
- Unified communications
- Customer support
- Call routing
- Video conferencing
- Contact center technologies
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- VoIP systems
- Adaptability and flexibility
Certification
Actively pursuing CompTIA A+ Certification
Timeline
Voice Network Engineer
Network Data Systems
08.2020 - 01.2026
Delivery Driver
Rapid Delivery Solutions Inc.
01.2019 - 08.2020
Maintenance Roles
Schaumburg School District 54
05.2013 - 01.2019
Associate of Arts - General Studies
Elgin Community College