Trisha Stevens
Metropolis
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Merchandiser
Premium Retail Services Inc
Paducah, KY
10.2022 - Current
- Developed and executed visual merchandising strategies to enhance product presentation and customer engagement.
- Analyzed sales data to optimize inventory levels and product placement in retail environments.
- Collaborated with cross-functional teams to ensure timely execution of promotional activities and marketing initiatives.
- Conducted regular audits of merchandise displays to maintain quality standards and compliance with brand guidelines.
- Established strong relationships with store management to align merchandising efforts with overall business objectives.
Employment Services Coordinator
New Visions Vocational Services
Paducah, KY
05.2024 - 04.2026
- Developed and implemented individualized employment plans for diverse client needs.
- Coordinated job placement services, connecting clients with potential employers in local market.
- Conducted skills assessments to identify client strengths and areas for development.
- Monitored client progress post-placement to ensure long-term employment success.
- Collaborated with community organizations to expand resources and support networks for clients.
Case Manager
Southern Illinois Case Coordination Services, Inc.
Metropolis, IL
04.2023 - 05.2024
- I develop a comprehensive Personal Plan, collaborating with service providers to ensure that the individual's health, safety, welfare and well-being is as desired and that the individual is satisfied with services received. I encouraged individuals and families to make informed decisions, exercise choice, and have maximum control over their lives.
Owner
River City Refreshments
Paducah, KY
10.2021 - 04.2023
- Developed and implemented operational strategies to enhance product delivery efficiency.
- Managed inventory levels, ensuring optimal stock availability and reducing waste.
- Trained and mentored staff to improve customer service standards and operational procedures.
- Oversaw financial planning, budgeting, and forecasting for sustainable business growth.
- Established vendor relationships to secure quality products at competitive prices.
DSP (Direct Support Professional)
MAP CDS
Karnak, IL
09.2021 - 11.2021
- Provided compassionate care and support to individuals with disabilities, enhancing their daily living skills.
- Assisted clients in developing personalized care plans, promoting independence and self-advocacy.
- Facilitated social and recreational activities, fostering community integration and engagement among clients.
- Monitored client progress, documenting changes to ensure compliance with regulatory standards.
- Collaborated with multidisciplinary teams to coordinate services and optimize client outcomes.
Scheduling Coordinator
Help at Home
Metropolis, IL
09.2020 - 07.2021
- Coordinated scheduling for multiple clients, ensuring optimal resource allocation and service delivery.
- Developed efficient workflows to streamline appointment setting and minimize scheduling conflicts.
- Monitored daily operations to identify bottlenecks, driving improvements in appointment efficiency.
- Collaborated with healthcare staff to prioritize client needs and adjust schedules accordingly.
- Trained new team members on scheduling protocols and best practices for client management.
Scheduling and Staffing Coordinator
Black Pearl Home Care
Paducah, KY
10.2019 - 09.2020
- Managed staffing schedules to optimize workforce availability and meet care demands.
- Coordinated recruitment efforts, including screening and interviewing candidates for caregiver positions.
- Developed training programs to enhance caregiver skills and ensure compliance with regulatory standards.
- Implemented innovative onboarding processes to improve new hire integration and retention rates.
- Monitored employee performance, providing feedback and support for professional development initiatives.
SRNA
Superior Care Home
Paducah, KY
03.2018 - 10.2019
- Provided compassionate care to patients, ensuring comfort and emotional support during daily activities.
- Assisted with mobility and transfers, promoting safety and independence for patients.
- Monitored vital signs, documenting changes to inform nursing staff of patient conditions.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans.
- Enhanced patient satisfaction through effective communication and responsiveness to needs.
CUSTOMER SERVICE MANAGER
Walmart
04.2015 - 03.2018
- Led customer service team to enhance operational efficiency and improve response times.
- Developed training programs for staff to cultivate strong product knowledge and customer engagement skills.
- Analyzed customer feedback to identify trends and inform strategic initiatives for service enhancement.
- Collaborated with cross-functional teams to resolve complex customer issues effectively and efficiently.
- Monitored key performance indicators, ensuring alignment with organizational goals and customer expectations.
Education
Bachelor of Arts - Healthcare Management
Southern Illinois University
Carbondale, IL07-2020
Associate in Arts (AA) - undefined
West Kentucky Community and Technical College
12-2014
Skills
- Time management
- Organizational skills
- Human Resources
- Office record organization
- Healthcare Management
- Microsoft
- Payroll
- Employee Orientation
- Sales
- Care plans
- Recruiting
- Management Experience
- Customer service
- Data entry
Certification
- QIDP Certification November 2023 to Present
Timeline
Employment Services Coordinator
New Visions Vocational Services
05.2024 - 04.2026
Case Manager
Southern Illinois Case Coordination Services, Inc.
04.2023 - 05.2024
Merchandiser
Premium Retail Services Inc
10.2022 - Current
Owner
River City Refreshments
10.2021 - 04.2023
DSP (Direct Support Professional)
MAP CDS
09.2021 - 11.2021
Scheduling Coordinator
Help at Home
09.2020 - 07.2021
Scheduling and Staffing Coordinator
Black Pearl Home Care
10.2019 - 09.2020
SRNA
Superior Care Home
03.2018 - 10.2019
CUSTOMER SERVICE MANAGER
Walmart
04.2015 - 03.2018
Associate in Arts (AA) - undefined
West Kentucky Community and Technical College
Bachelor of Arts - Healthcare Management
Southern Illinois University