Trisha Carper
Cottage Hills
Summary
Highly motivated Community Manager with 9 years experience in property management. Dedicated to achieving overall corporate objectives.
Overview
10
10
years of professional experience
Work History
Community Manager
RHP Properties
01.2014 - Current
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Scoped Vacant homes for repairs
- Hired vendors for renovations
- Built relationships with service vendors and submitted associated billing statements.
- Trained all current Community managers in my region.
- Collected rent payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various properties.
- Compiled and conveyed operational and financial data to regional manager.
- Updated resident accounts with latest personal information and recent payments.
- Reconciled company credit cards report
- Handled resident complaints and expedited maintenance requests.
- Exercised direct supervision over property staff.
- Conducted new employee training and annual performance reviews.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation.
- Met with prospective tenants to show property and assess applications or sign leases.
- Processed invoices
Education
High School Diploma -
Civic Memorial High School
Bethalto, IL 05.1996
Skills
- Construction Project Oversight
- Vendor and Contractor Negotiations
- Tenant and Eviction Laws
- Maintenance Oversight
- Financial Budgeting and Reporting
- Community Marketing
- Daily Operations Management
- Decision Making
- Complaints Investigation/Conflict resolution
- Monthly Fee and Payment Collection
- Financial Reporting
- Budget Preparation
- Payment Processing
- Team Training
- Proficient in Manage America, Nexus Payables, Kronos, Outlook
- Knowledge of Leasing and Market Conditions
- Fair Housing Mandates
- Violation Resolution
- Local and State Laws
- Performance Assessment
- Multi-Family Property Management
- Sales and Marketing
- Office Staffing
- Property Showing
- Spreadsheet Tracking
- Team Building
- Critical Thinking
- Basic Mathematics
- Data Entry
- Customer service
- Property Management
Accomplishments
- Promoted from Assistant community manager to Community manager in 2016
- Completed Success Coach Training.
Timeline
Community Manager
RHP Properties
01.2014 - Current
High School Diploma -
Civic Memorial High School