Trinity Pace
Reggie's Rock Club
Chicago
Summary
Dynamic service industry professional with extensive experience in fast-paced dining environments. Known for effective team collaboration, punctuality, training new staff, and managing high-volume shifts. Committed to delivering exceptional service and operational efficiency with a smile and devotion to customer satisfaction.
Work History
Server
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed orders efficiently using POS system, minimizing wait times and enhancing service flow.
- Assisted in training new staff on menu offerings and proper service techniques to maintain quality standards.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages during peak hours.
- Monitored tables for additional needs, proactively addressing customer requests to enhance dining experience.
- Cultivated warm relationships with regular customers.
Barista
- Prepared high-quality espresso beverages and specialty drinks according to established recipes.
- Operated espresso machines and grinders, ensuring proper maintenance and cleanliness.
- Assisted customers with menu selections, providing knowledgeable recommendations on coffee origins and brewing methods.
- Maintained inventory levels, restocking supplies to ensure efficient operations during peak hours.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Line Cook
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health standards.
- Assisted in inventory management, tracking ingredient usage and minimizing waste.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Trained new staff on food safety protocols and cooking techniques to promote consistency.
- Adapted quickly to changing menu items, enhancing customer satisfaction through diverse offerings.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Head Hostess
- Managed guest reservations and seating arrangements to optimize dining experience.
- Trained and supervised junior host staff to enhance service efficiency.
- Communicated effectively with kitchen and wait staff to coordinate service flow.
- Monitored dining area for cleanliness and guest comfort throughout service hours.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Education
High School Diploma
Associate of Arts - Art History And German Language
Skills
Cash handling on POS and analog systems. Including Brinks depositing
Servsafe and Basset certified
Menu memorization: memorized a menu of over 100 sandwiches at Chicago bagel authority and was regularly tested in my knowledge of menu items
Operated high volume shifts serving up to 75 guests
Team collaboration
Inventory management
Timeline
Server
Reggie's Rock Club
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Barista
Ipsento Coffee House
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Line Cook
Chicago Bagel Authority
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Head Hostess
Laschett's Inn
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DePaul University
Associate of Arts from Art History And German Language
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Chicago High School For The Arts
High School Diploma
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