Tricia Huether
Peoria
Summary
Professional in customer support and assistance with staff training, equipped with deep understanding of staff needs and day to day Customer Care tasks. Proven ability to streamline processes and resolve issues efficiently. Known for reliability in team settings and adaptability to changing demands, with strong communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Care Coordinator
American Red Cross
02.2018 - Current
- Currently work as a lead to assist with staff questions/concerns and training.
- Assist with special projects such as: Public Inquiry, Sprout Social, donor card reports, Loyalty Redemption requests
- Interact directly with donors and sponsors on a day to day basis via phone, email and text to ensure an overall positive donation experience
- Tasks include handling donor concerns/feedback, scheduling appointments, technical support for app/website, overseeing blood donor promotions, generating reports for local representatives
- Offer technical support for donors, blood program leaders, and Red Cross local representatives
Key Holder - First Level Manager
Gordmans
11.2012 - 06.2017
- Delivered front-line, quality assistance to customers with various needs and concerns in a high-volume environment
- Collaborated with teams to ensure projects were done by specific deadlines
- Supervised a team of 5-10 employees delegating tasks/duties
- Assisted in the process of receiving, unpacking, and stocking product deliveries
- Assisted with cash office duties when opening/closing the store
- Traveled to assist with projects in other stores
Office Assistance
Specialty Distributing Of Illinois
04.2012 - 11.2012
- Assisted in all aspects of customer orders: communicated with customers face to face and over the phone discussing products/taking orders
- Proficient in Account Edge Pro: program used for entering invoices/keeping track of inventory/paying invoices and bills
- Occasionally delivered products to customers
- Helped with special events organized by Specialty Distributing: Beerfest
Education
BACHELOR OF SCIENCE (B.S.) - BUSINESS MANAGEMENT AND ADMINISTRATION
Bradley University
Peoria, ILLINOIS12.2011
Skills
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Responding to Difficult Customers
- Client Interactions
- Customer Care
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Training and mentoring
References
- Ivy Hundt, Current Supervisor, American Red Cross Customer Care, ivy.hundt2@redcross.org
- Toby Howell, Former Boss, Gordmans, (309) 363-0254, tobyhowl@gmail.com
- Matt Johnson, Former Boss, Gordmans, (309) 635-3712, mmjohnson822@gmail.com
Timeline
Customer Care Coordinator
American Red Cross
02.2018 - Current
Key Holder - First Level Manager
Gordmans
11.2012 - 06.2017
Office Assistance
Specialty Distributing Of Illinois
04.2012 - 11.2012
BACHELOR OF SCIENCE (B.S.) - BUSINESS MANAGEMENT AND ADMINISTRATION
Bradley University
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