Tricia Denne
Minier
Summary
Dynamic professional with extensive experience in customer service and team leadership at Dollar General. Proven track record in driving sales growth and enhancing customer relations through effective problem-solving and staff training. Skilled in financial management, ensuring optimal inventory levels and fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dollar General
05.2024 - Current
- Assisted in daily operations, ensuring efficient store performance and adherence to company policies.
- Managed inventory levels, conducting regular stock checks to maintain optimal product availability.
- Trained and supported new employees in customer service protocols and store procedures.
- Executed merchandising strategies, enhancing product displays to improve customer engagement.
- Collaborated with management to implement sales promotions, driving foot traffic and increasing sales opportunities.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Auto Claim Specialist
State Farm
09.2021 - 11.2021
- Analyzed auto claims to determine coverage and liability, ensuring compliance with state regulations.
- Effectively communicated with policyholders to gather necessary documentation and clarify claim processes.
- Collaborated with repair shops and adjusters to expedite claim resolutions and enhance customer satisfaction.
- Assisted in the evaluation of damages by reviewing estimates and inspection reports for accuracy.
- Maintained detailed records of claims data in internal systems, ensuring timely updates and retrievals.
- Resolved customer inquiries regarding claims status, fostering trust and promoting positive relationships.
Front Office Manager
Carz R Us #1
09.2019 - 02.2020
- Managed front desk operations to include greeting customers, locating parts, packaging orders, completing title paperwork and selling vehicles.
- Hired and trained new employees for part distribution and sales.
- Coordinated meetings for office staff and mechanics to ensure a smooth working environment.
- Mailed out invoices
- Managed inventory levels to ensure timely availability of parts.
- Assisted customers in identifying and sourcing required parts efficiently.
- Processed orders and handled returns, maintaining accurate records in system.
- Coordinated with suppliers to resolve discrepancies and expedite shipments.
- Trained new staff on inventory management procedures and customer service standards.
Maid
Maid to Perfection
08.2017 - 02.2019
- Maintained cleanliness and organization in residential spaces to ensure client satisfaction.
- Utilized specialized cleaning equipment and products to achieve optimal results across diverse surfaces.
- Developed efficient cleaning schedules tailored to individual client needs and preferences.
- Trained new staff in effective cleaning techniques and safety protocols to uphold company standards.
Education
No Degree - Accounting
Heartland Community College
Normal, Illinois, ILHigh School Diploma -
Olympia High School
Stanford, IL05-2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Sales growth
- Financial management
- Budgeting and finance
Timeline
Assistant Manager
Dollar General
05.2024 - Current
Auto Claim Specialist
State Farm
09.2021 - 11.2021
Front Office Manager
Carz R Us #1
09.2019 - 02.2020
Maid
Maid to Perfection
08.2017 - 02.2019
No Degree - Accounting
Heartland Community College
High School Diploma -
Olympia High School