Trevor Hocking
Centralia
Summary
Professional automotive technician with high standard for delivering results. Skilled in diagnostics, repair, and maintenance of wide range of vehicles, ensuring optimal performance and safety. Strong focus on teamwork and adaptability to meet changing demands. Reliable and efficient, with keen attention to detail and problem-solving abilities.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
Work History
Master Automotive Technician
Pennington Chevrolet of Salem
07.2023 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
- Explained estimates and determined repair timelines to manage customer expectations.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Completed customer orders and warranty services according to manufacturer specifications.
- Assisted management with developing training programs for new hires, elevating overall staff competency levels within the shop.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
- Responded to customer telephone calls, emails and in-person requests for assistance.
- Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
- Increased repeat business through building strong relationships with customers based on trust and quality of service.
- Handled warranty claims professionally, ensuring the appropriate documentation was submitted for timely processing.
- Assisted in boosting overall shop revenue with upselling additional necessary repair services to customers.
Service Manager
Pennington Chevrolet of Salem
07.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
Master Service Technician
Schmitt Chevrolet
04.2021 - 07.2023
- Developed strong relationships with parts suppliers for prompt delivery, minimizing downtime in the repair process.
- Prioritized workload based on urgency while maintaining excellent attention to detail in each job performed.
- Maintained expert knowledge of various makes/models through diligent study of manufacturers'' technical bulletins.
- Proactively identified potential warranty claims, saving customers time and money on covered repairs.
- Implemented preventative maintenance programs to extend vehicle life and reduce overall costs for customers.
- Stayed current on industry trends through continued education, seminars, and workshops, applying new knowledge to daily tasks.
- Conducted thorough safety inspections on all vehicles, ensuring compliance with state regulations and customer peace of mind.
- Provided exceptional customer service by listening to concerns, offering solutions, and keeping clients informed throughout the repair process.
- Consistently met or exceeded monthly performance metrics while maintaining exceptional quality standards.
- Mastered advanced diagnostic tools to quickly identify vehicle malfunctions and recommend appropriate repairs.
- Collaborated with service advisors to ensure accurate estimates and timely communication with customers.
- Maintained a clean, safe, and organized work environment to optimize workflow and minimize accidents.
- Troubleshot electrical systems using advanced diagnostic equipment for accurate identification of issues and effective repairs.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Streamlined repair processes for faster turnaround times and increased workshop productivity.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Master Service Technician
K&J Chevrolet
01.2017 - 04.2021
- Prioritized workload based on urgency while maintaining excellent attention to detail in each job performed.
- Maintained expert knowledge of various makes/models through diligent study of manufacturers'' technical bulletins.
- Proactively identified potential warranty claims, saving customers time and money on covered repairs.
- Conducted thorough safety inspections on all vehicles, ensuring compliance with state regulations and customer peace of mind.
- Stayed current on industry trends through continued education, seminars, and workshops, applying new knowledge to daily tasks.
- Implemented preventative maintenance programs to extend vehicle life and reduce overall costs for customers.
- Provided exceptional customer service by listening to concerns, offering solutions, and keeping clients informed throughout the repair process.
- Consistently met or exceeded monthly performance metrics while maintaining exceptional quality standards.
- Mastered advanced diagnostic tools to quickly identify vehicle malfunctions and recommend appropriate repairs.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Corrected faults and maximized performance by rebuilding systems and individual components.
Education
Associate of Science - Service Technician
Lincoln Technical Institute
Indianapolis, IN06-2007
High School Diploma -
Salem Community High School
Salem, IL05-2006
Skills
- Replacing parts
- Brake systems
- Powertrain systems
- Engine repair
- Suspension systems
- Inspecting vehicles
- Advanced diagnostics
- Vehicle inspections
- Exhaust systems
- Steering systems
- Automotive electronics
- Emissions control
- Electrical systems
- Scheduled services
- Rebuilding engines
- Ordering supplies
- Transmission repair
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Sales management
- Workforce management
Timeline
Master Automotive Technician
Pennington Chevrolet of Salem
07.2023 - Current
Service Manager
Pennington Chevrolet of Salem
07.2023 - Current
Master Service Technician
Schmitt Chevrolet
04.2021 - 07.2023
Master Service Technician
K&J Chevrolet
01.2017 - 04.2021
Associate of Science - Service Technician
Lincoln Technical Institute
High School Diploma -
Salem Community High School
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