Summary
Overview
Work History
Education
Skills
Timeline
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Trevon Raggs

Chicago

Summary

Dynamic professional with a proven track record at USPS, excelling in advanced troubleshooting and functional problem solving. Recognized for enhancing customer relationships and achieving cost savings through innovative solutions. Strong communicator and team leader, adept at resolving complex issues efficiently while maintaining attention to detail and quality assurance standards.

Overview

13
13
years of professional experience

Work History

SDO

USPS
Chicago
09.2016 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Achieved cost-savings by developing functional solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Quality Assurance Analyst

Enterprise Rent-A-Car
Chicago
01.2013 - 07.2016
  • Monitored employee reservation calls.
  • Graded calls and offered feedback to employees, as well as customers.
  • Returned calls regarding customer complaints.

Education

Associate of Arts - Business Administration

University of Phoenix
Tempe, AZ
06-2014

Skills

  • Advanced troubleshooting
  • Functional problem solving
  • Customer relationship management
  • Effective communication
  • Attention to detail
  • Team leadership skills
  • Critical thinking
  • Strong computer skills
  • Communication skills
  • Listening skills
  • Quality assurance methodology

Timeline

SDO

USPS
09.2016 - Current

Quality Assurance Analyst

Enterprise Rent-A-Car
01.2013 - 07.2016

Associate of Arts - Business Administration

University of Phoenix

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Trevon Raggs