Trevon MIller
Chicago
Summary
Accomplished Floor Manager skilled in staff coordination, workflow optimization, and customer complaint resolution. Experienced in supervising daily operations and training employees to enhance team collaboration and streamline service delivery. Expertise in scheduling management and inventory oversight, driving customer satisfaction and operational success. Recognized for leading teams to meet sales targets and improve customer loyalty.
Overview
9
9
years of professional experience
Work History
Floor Manager
Thornton Township
Harvey
11.2020 - Current
- Supervised daily operations, ensuring efficient workflow and effective staff coordination.
- Trained new employees on safety procedures and operational protocols.
- Managed staff schedules to maximize coverage during peak service hours.
- Assisted in inventory management, tracking supplies and placing orders.
- Resolved customer complaints or escalated for further resolution to enhance customer satisfaction.
Steward
Hyatt Regency Mccormick Place
Chicago
04.2019 - 04.2020
- Maintained cleanliness of kitchen equipment and dining areas.
- Assisted culinary staff with food preparation and storage.
- Operated dishwashing machines and ensured proper sanitation protocols.
- Collaborated with team members to streamline cleaning processes.
- Maintained a clean, safe, and organized work environment.
- Responded quickly to any spills or messes that occurred within the kitchen area.
Cook
Guckenheimer
Chicago
04.2017 - 02.2019
- Prepared dishes in fast-paced environment, collaborating with teammates to ensure consistent high customer satisfaction.
- Prepared diverse menu items in accordance with company standards.
- Maintained cleanliness and organization of kitchen workstations.
- Monitored food safety and sanitation practices consistently.
- Coordinated inventory management and ingredient sourcing to ensure timely availability of supplies.
- Conducted training for new staff on kitchen procedures and safety protocols to enhance team readiness.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Education
High School Diploma -
Manual High School
Peoria, IL05-2010
Skills
- Inventory management
- Scheduling management
- Workflow optimization
- Staff coordination
- Employee training
- Customer complaint resolution
- Team collaboration
Timeline
Floor Manager
Thornton Township
11.2020 - Current
Steward
Hyatt Regency Mccormick Place
04.2019 - 04.2020
Cook
Guckenheimer
04.2017 - 02.2019
High School Diploma -
Manual High School