Trenton Stewart
Mattoon,IL
Summary
Dynamic General Manager with a proven track record at AMC Theatres, excelling in operations management and customer relations. Spearheaded staff training initiatives, enhancing service quality and driving revenue growth. Expert in inventory control and vendor relationships, consistently achieving cost savings while fostering a collaborative team environment.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities. Customer-oriented General Manager with multiple years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
General Manager
AMC Theatres
05.2023 - Current
- Oversaw daily operations to ensure efficient workflow and optimal guest experience.
- Managed approximately 15 incoming calls, emails and faxes per day from customers and associates.
- Implemented staff training programs to enhance customer service skills and operational knowledge.
- Developed promotional strategies to increase ticket sales and overall revenue.
- Managed inventory control processes, reducing waste and ensuring product availability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Hourly Manager
AMC Theatres
09.2020 - 05.2023
- Supervised daily operations to ensure smooth theatre performance and customer satisfaction.
- Developed and implemented training programs for staff, enhancing service quality and team efficiency.
- Utilized ticketing and concession systems to streamline processes and improve transaction speed.
- Conducted regular inventory checks, ensuring accurate stock levels for concessions and merchandise.
- Enforced safety protocols, maintaining compliance with health regulations and minimizing risk.
- Collaborated with marketing teams to execute promotional events, driving increased attendance and revenue.
Sales Associate
Verizon Wireless
03.2020 - 09.2020
- Assisted customers in selecting products, providing tailored solutions to meet individual needs.
- Executed sales transactions accurately using point-of-sale systems to enhance customer experience.
- Maintained product knowledge to effectively communicate features and benefits during customer interactions.
- Collaborated with team members to optimize store layout and improve merchandise displays.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
CAP 2 Associate
Walmart
08.2018 - 03.2020
- Trained team members on safety protocols and operational procedures to enhance workplace efficiency.
- Managed inventory levels by accurately tracking stock movements and conducting regular audits.
- Coordinated product placement in warehouse to maximize space utilization and streamline retrieval processes.
- Assisted in implementing process improvements that reduced operational delays and increased productivity.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency
- Contributed to positive customer experiences with friendly, attentive service during busy shifts.
Crew Leader
AMC Theatres
10.2016 - 08.2018
- Led daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new team members on best practices and operational standards.
- Coordinated scheduling and task assignments to optimize crew performance and productivity.
- Implemented process improvements that enhanced service delivery and reduced downtime.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Education
Associate of Science - Biology
LakeLand College
Mattoon, ILSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Customer relations
- Inventory control
- Administrative skills
- Vendor relationships
- Facility management
- Expense control
- Cost analysis and savings
Timeline
General Manager
AMC Theatres
05.2023 - Current
Hourly Manager
AMC Theatres
09.2020 - 05.2023
Sales Associate
Verizon Wireless
03.2020 - 09.2020
CAP 2 Associate
Walmart
08.2018 - 03.2020
Crew Leader
AMC Theatres
10.2016 - 08.2018
Associate of Science - Biology
LakeLand College
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