Tramaine Teague
Darien
Overview
14
14
years of professional experience
Work History
Server
Yardhouse
10.2025 - Current
- Provided exceptional customer service to enhance dining experiences and foster repeat patronage.
- Oversaw order accuracy by coordinating with kitchen staff to ensure timely fulfillment of customer requests.
- Facilitated training for new servers on menu knowledge, service standards, and efficient table management techniques.
- Optimized workflow through implementation of strategic communication methods among front-of-house staff.
- Addressed guest concerns promptly to elevate satisfaction levels.
- Partnered with management to design and implement promotional events that enhanced customer engagement.
- Exhibited exceptional multitasking abilities by efficiently overseeing multiple tables, ensuring consistent service quality.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Operated POS system to process orders, manage billing, and oversee complimentary item distribution.
- Resolved customer complaints and concerns with professionalism, ensuring swift resolutions.
- Executed bussing and resetting of tables to maintain cleanliness in dining and work areas.
- Facilitated training for new hires by delivering guidance on restaurant standards and best practices.
- Addressed customer complaints with urgency and professionalism to uphold brand reputation.
- Ensured cleanliness and organization of dining areas to uphold hygiene standards.
- Executed cash transaction processes with precision to ensure accurate financial reporting.
- Cultivated a welcoming atmosphere as primary point of contact for incoming guests.
- Facilitated colleague support during peak hours to cultivate a collaborative work environment.
- Ensured adherence to health and safety protocols to maintain safe and sanitary environments for customers and staff.
- Ensured compliance with food handling procedures and safety guidelines to protect guest and team member well-being.
- Optimized inventory management by restocking supplies, including ice trays and delivery bags, during slow periods.
- Collaborated with kitchen staff to streamline order delivery processes.
- Clarified menu items and recommended suitable options to address food allergy concerns.
- Leveraged upselling techniques and comprehensive menu knowledge to drive sales growth.
Medical Assistant
Advocate Health
01.2025 - 06.2025
- Patient Intake and Assessment: Performing patient intake procedures, including collecting medical history, vital signs, height, and weight.
- Pre- and Post-Operative Care: Assisting with pre-operative assessments, preparing patients for surgery, and providing post-operative care and monitoring.
- Assisting with Procedures: Helping with procedures such as endoscopy, imaging, and other bariatric-related procedures.
- Patient Education and Support: Providing patients with information about bariatric surgery, weight management, and post-operative care.
- Charting and Documentation: Maintaining accurate patient records, charting progress, and documenting procedures.
- Administrative Tasks: Handling scheduling, billing, and other administrative tasks as needed.
- Maintaining a Clean and Organized Environment: Ensuring that exam rooms and treatment areas are clean and well-stocked.
Medical Assistant - Pediatrics
Elmhurst Hospital
10.2024 - 01.2025
- Patient Preparation: Preparing exam rooms, taking vital signs (height, weight, temperature, blood pressure), and collecting patient histories.
- Assisting with Examinations: Assisting pediatricians during physical examinations and procedures.
- Specimen Collection: Collecting and preparing patient samples for lab testing.
- Medication Administration: Administering vaccines and medications under a physician's direction.
- Simple Lab Procedures: Performing phlebotomy (drawing blood) and other basic lab tests.
- Patient Education: Providing instructions to patients and their families regarding health maintenance and care.
- Answering phones, managing correspondence, and ensuring the clinic is clean and organized.
Medical Assistant- surgical Oncology (clinical rotation)
Elmhurst Hospital
10.2024 - 11.2024
- Assisting with pre-operative assessments and preparations.
- Taking vital signs, performing electrocardiograms (ECGs), and collecting samples for laboratory tests.
- Administering injections and medications under the supervision of a physician.
- Assisting with surgical procedures, including instrument handling and specimen collection.
- Providing post-operative care and monitoring patients.
- Scheduling appointments and coordinating patient flow.
- Maintaining patient records and electronic health records.
- Handling billing and insurance forms.
- Communicating with patients and families, answering phone calls, and greeting visitors.
- Assisting with medical supply inventory and maintaining the cleanliness of exam rooms.
- Preparing patients for surgery, including gowning, draping, and positioning.
- Assisting surgeons during procedures, such as tumor removal and reconstruction.
- Gathering and preparing surgical instruments and supplies.
- Monitoring patients during and after surgery, reporting any changes in vital signs or condition to the surgical team.
- Educating patients about their surgical procedures, post-operative care, and wound care.
PSR- Emergency Department
Elmhurst Hospital
06.2024 - 11.2024
- Scheduling, rescheduling, and canceling appointments, as well as sending reminder calls and notifications to patients.
- Patient Registration and Information Management:
- Obtaining patient information, updating medical records, and verifying insurance eligibility.
- Processing payments, managing co-pays, and verifying insurance coverage.
- Answering patient inquiries, addressing concerns, and providing excellent customer service to patients and staff.
- Maintaining a Clean and Organized Workspace
- Keeping the reception area and patient waiting area neat and organized.
- Maintaining confidentiality of patient information and ensuring compliance with HIPAA regulations.
- Collaborating with doctors, nurses, and other healthcare professionals to ensure smooth patient care.
- Other Duties:
- Assisting with other administrative tasks as needed, such as assisting with intake forms or releasing records.
Patient Liaison/ Surgical scheduling coordinator
Surgical Care Affiliates
03.2022 - 01.2023
- Trained new Patient Liaison staff members
- Coordinated special events for patients and their families, fostering a sense of community within the healthcare setting.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Streamlined communication between patients, healthcare, healthcare provider, and administrative staff for improved care coordination.
Medical Assistant/ ER Tech
Westlake Hospital
05.2012 - 08.2019
- Monitoring vital signs (temperature, pulse, blood pressure, oxygen saturation), assisting with wound care, providing basic treatments, and helping patients with mobility.
- Drawing blood, collecting urine samples, and other specimens for lab analysis.
- Assisting patients with mobility, including moving them to different departments or radiology.
- Ensuring equipment is functional, well-stocked, and ready for use, including EKGs, IV supplies, and other medical tools.
- Completing paperwork, answering phones, and updating patient records.
- Maintaining a clean and organized work environment.
- Communicating patient information to other healthcare providers and assisting in educating patients and families.
- Assisting doctors and nurses with procedures, such as suturing, inserting IVs, or preparing patients for surgery.
- Assisting healthcare teams during emergencies, preparing equipment, and responding to patient needs.
Education
Diploma - Medical Assistant
Lincoln Technology
Melrose Park, IL11.2024
Associates - Healthcare Management
Ultimate medical Academy
Clearwater, FL03.2022
Skills
- Multi-faceted professional who possesses skills with clerical operations and customer service roles
- Recognized for skills and competency by receiving several promotions; thus, can demonstrate a high degree of leadership and efficiency
- Human Resources
- Microsoft office
- Google suite
- Clerical
- Mixology Terminology and procedures
- Effective communications
- Organizational Ability
- Complex problem solving
- Hospitality
- HIPAA and OSHA Principles
- Medical Terminology
- Accounting and Payroll
- Service-oriented mindset
- Professional Appearance
- Team Training and Development
Timeline
Server
Yardhouse
10.2025 - Current
Medical Assistant
Advocate Health
01.2025 - 06.2025
Medical Assistant - Pediatrics
Elmhurst Hospital
10.2024 - 01.2025
Medical Assistant- surgical Oncology (clinical rotation)
Elmhurst Hospital
10.2024 - 11.2024
PSR- Emergency Department
Elmhurst Hospital
06.2024 - 11.2024
Patient Liaison/ Surgical scheduling coordinator
Surgical Care Affiliates
03.2022 - 01.2023
Medical Assistant/ ER Tech
Westlake Hospital
05.2012 - 08.2019
Diploma - Medical Assistant
Lincoln Technology
Associates - Healthcare Management
Ultimate medical Academy