Tracy Zarantonello
Dorsey,IL
Summary
Seasoned Office Manager offering leadership experience in the dental field. A strong leader and problem-solver dedicated to creating a positive workplace culture and high-performing team. Well-versed in dental practices and procedures and highly dependable and I pride myself in being patient-focused. I am confident that my strong set of skills and experience would serve your team well.
Overview
26
26
years of professional experience
Work History
Office Manager
Lacross Dental
06.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Office Manager
TLC Dental
10.2017 - 06.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Insurance Coordinator
Lifesmiles Dental Care
06.1998 - 10.2017
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
Education
High School Diploma -
Civic Memorial High School
Bethalto, ILSkills
- Customer Service
- Office Management
- Organizational Skills
- Proficient in Eaglesoft
- Accounts Payable / Receivable
- Familiar with Dentrix
- Presentation of Treatment Plans
- Expert in collecting of insurance claims
- Billing
- Scheduling of patients
- Approving/scheduling staff
Timeline
Office Manager
Lacross Dental
06.2022 - Current
Office Manager
TLC Dental
10.2017 - 06.2022
Insurance Coordinator
Lifesmiles Dental Care
06.1998 - 10.2017
High School Diploma -
Civic Memorial High School
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