Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Wycoff

Oswego

Summary

Customer Service Specialist bringing 20 years of customer-facing experience in fast-paced environments. Proven track record of building trust with customers to provide satisfaction, resolve concerns and maintain long-term loyalty.

Overview

24
24
years of professional experience

Work History

Senior Specialist Customer Relations Management

Smurfit WestRock
Woodridge, IL
02.2020 - Current

Provide single point of contact for strategic customer and sales for specific customer and/ or project information.

Primary contact between sales, customer and internal production operations.

Develop project timelines and monitor to ensure on-time delivery.

Prepare quote requests and present pricing to customers.

Receive PO from customer and produce all information to planning to execute the order.

Project Manager - Team Lead

PLI
Romeoville, IL
01.2007 - 11.2019
  • Managed and coordinated the production of projects from beginning to end.
  • Provided a clear, concise and detailed scope of work to the customer.
  • Communicated information clearly in writing and verbally.
  • Resolved job problems and issues as they arose.
  • Acted as project coordinator to set priorities and meet deadlines.

Senior Account Coordinator

Oberthur Card Systems
Naperville, IL
03.2002 - 12.2006
  • Managed all aspects of clients accounts from inception through live production.
  • Provided high level of service in order to increase customer satisfaction.
  • Use experience and judgment to plan and accomplish goals.

Education

Associate of Arts - Business Administration & General Education

College of Lake County
Grayslake, IL

Effective Communication Skills & Business Writing

College of Lake County
Waukegan, IL

Skills

  • Planning and execution
  • Scheduling
  • Client service
  • Excellent communication

Timeline

Senior Specialist Customer Relations Management

Smurfit WestRock
02.2020 - Current

Project Manager - Team Lead

PLI
01.2007 - 11.2019

Senior Account Coordinator

Oberthur Card Systems
03.2002 - 12.2006

Associate of Arts - Business Administration & General Education

College of Lake County

Effective Communication Skills & Business Writing

College of Lake County
Tracy Wycoff