Tracy Thompson
McHenry
Summary
Experienced in processing cash transactions and managing customer account services, demonstrating attention to detail and accuracy essential for data entry roles. Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel, which supports efficient data management and reporting. Developed strong customer relationships through effective communication and education on banking products, highlighting interpersonal skills relevant to data entry positions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bank Teller
North Shore Bank
McHenry
11.2014 - 11.2016
- Handled cash transactions
- Processed deposits and withdrawals
- Provided account services accurately and professionally
- Built relationships and educated customers on banking products
Front Desk Associate
Q Center, Aramark
St. Charles
11.2007 - 11.2014
- Check in process for 1043 guest rooms with a meeting space of 150,000 square feet
Customer Service Representative
Q Center, Aramark
St. Charles
11.2007 - 11.2014
- Responsible for arranging transportation in A1 database and providing directions
- Answer hotline calls, report and follow up with respective departments
- Assist walk in clients
Catering Supervisor/Recruiting Supervisor
Q Center, Aramark
St. Charles
11.2007 - 11.2014
- Banquet supervisor for events from 1-800 clients
- Develops training program for new employees
- Implements safety program
- Complete various supervisory tasks and schedule for 50 employees in six departments
- Follow through with opening and closing procedures as they relate to the catering department
- Responsibilities include interviewing and hiring staff, training staff members, client relations, delegating associates to their specific tasks, communicating with the back of the house to insure superior guest satisfaction and resolving any issues, recruit staff members for catering, front desk, business center, conference services, assist with new employee orientation, coordinate staff to assist catering and other departments, develop marketing tools for recruiting
CareGiver
HomeInstead Senior Care
Cary
03.2007 - 11.2007
- Cared for clients in their homes
- Assisted clients with various needs including bathing, dressing, preparing meals, mobility and exercise, and companionship
- Reported to main office with paperwork
- Listened to and empathized with clients
Education
Bachelor of Science - Nutrition and Dietetics
Northern Illinois University
DeKalb, IL05.2010
Skills
- Microsoft Word
- PowerPoint
- Excel
- KRONOS
- Lotus Notes
Certification
- Food Service Sanitation, 01/01/10, St. Charles, IL
- CPR and AED, 01/01/12, Crystal Lake, IL
- B.A.S.S.E.T., 01/01/08, St. Charles, IL
- Emergency Medical Responder, 01/01/12, Crystal Lake, IL
Activities
- Student Dietetic Association, Northern Illinois University, DeKalb, IL, Spring 2008, Spring 2010
- Lacrosse, Creighton University, Omaha, NE, 2005, 2006
- Volunteer, Fall 2005, 2006, Habitat for Humanity, Relay for Life
- CROP walk, Fall 2007, Spring 2010, Northern Illinois University, DeKalb, IL, Assist dietitians on various tasks, including health fairs and creating fact sheets
Timeline
Bank Teller
North Shore Bank
11.2014 - 11.2016
Front Desk Associate
Q Center, Aramark
11.2007 - 11.2014
Customer Service Representative
Q Center, Aramark
11.2007 - 11.2014
Catering Supervisor/Recruiting Supervisor
Q Center, Aramark
11.2007 - 11.2014
CareGiver
HomeInstead Senior Care
03.2007 - 11.2007
Bachelor of Science - Nutrition and Dietetics
Northern Illinois University