Tracy Nguyen
Elgin
Summary
Reliable in offering strong multitasking, problem-solving and communication skills, as well as strengths in giving clients and customers effective conversation and knowledge. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Highly-motivated desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Checkout Assistant
MalyThai
Saint Charles
02.2023 - 05.2025
- Assisted customers with product selection and checkout processes.
- Handled cash and electronic payments accurately.
- Maintained cleanliness and organization of checkout area.
- Processed returns and exchanges following store policies.
- Provided exceptional customer service to enhance shopping experience.
- Collaborated with team members to streamline checkout operations.
- Managed inventory levels at the point of sale for efficiency.
- Ensured that all safety procedures were followed at all times.
- Completed end of day reports accurately and on time.
- Answered customer queries in a professional manner.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Valli Produce/Tony's Fresh Market
06.2021 - 08.2022
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold additional products and services to customers, increasing revenue.
Retail Crew Member
Portillo's Hot Dogs
06.2020 - 09.2020
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Replenished serving stations with fresh food and cleaned up spills.
Education
High School Diploma -
Glenbard North High School
Carol Stream, IL05.2021
No Degree - Graphic Design
University of Chicago
Chicago, ILSkills
- Point of sale systems
- Product promotion and merchandising
- Team collaboration
- Effective communication
- Attention to detail
- Reliability and punctuality
- Patience and empathy
- Guidance facilitation
- Cash register operations
- Cleaning and sanitizing practices
- Issue resolution strategies
- Refunds and exchanges management
- Verbal and written communication skills
- Complex problem-solving techniques
- Conflict resolution strategies
- Safety verification processes
- Customer service excellence
Hobbies
- Dance background 1+ years
- Exercise enthusiast 4+ years
- Calisthenics beginner
- Yoga & pilates 1+ years
Affiliations
Tiger Lily Vertical Fitness & Dance, Inc. Member (2024 - current)
Accomplishments
UIC Dean's List 2021 & 2022
Timeline
Checkout Assistant
MalyThai
02.2023 - 05.2025
Cashier
Valli Produce/Tony's Fresh Market
06.2021 - 08.2022
Retail Crew Member
Portillo's Hot Dogs
06.2020 - 09.2020
High School Diploma -
Glenbard North High School
No Degree - Graphic Design
University of Chicago